Job Details
Working pattern: full time. Working hours: 37.5 hours per week (Mon – Fri). Working options: office based with optional rotational remote working (in line with divisional requirements). Reports to: TLI Department Lead.
Responsibilities
* Answer inbound calls and resolve customer queries.
* Process new business applications, renewals, revised renewals and lapses (including issuing receipts).
* Manage client and departmental mailboxes.
* Prepare written responses to routine enquiries.
* Maintain diary systems and provide first‑line telephone support when needed.
* Enter data for insurer bordereaux.
* Support credit control, including contacting parties regarding outstanding payments.
* Keep up to date with developments in the private rented property market.
Qualifications
* Proven experience in an administrative or customer‑service role.
* Excellent attention to detail, strong organisational skills and ability to meet deadlines.
* Adaptability and initiative in handling different tasks at short notice.
* Enthusiasm for learning new skills.
* Team‑working ability.
* Effective written and verbal communication, with good numerical skills.
* Ability to use Microsoft Word and Excel.
Benefits
* 23 days holiday plus UK bank holidays.
* Life insurance and private health care for you and dependants.
* Employee assistance programme (GP line, cashback for treatments, advice line).
* Season ticket loan, rental deposit loan.
* Annual leave purchase scheme.
* Discounted personal insurance via HFIS Group.
* Financial support and study time for professional qualifications.
* In‑house and external training opportunities.
We are an Equal Opportunity Employer and value diversity among our employees.
#J-18808-Ljbffr