Admin Assistant | Ayr | £26,811.20 benefits. We are looking for admin assistant to deliver excellent service within the customer contact journey and consistently delight customers (internal and external) in every contact they make with us. The Role We area looking for an admin assistant to respond to calls and correspondence, accurately log notes following contact and manage and action administrative duties in line with the business standards. Working Hours : 40 hours per week, Monday to Friday Your role will involve: To resolve complaints to a high standard providing detailed notes To be bold enough to make decisions and take ownership when resolving customer complaints To complete various management reports To communicate with stores, DC’s and suppliers regarding required information and changes to procedures To achieve targets and KPIs as set by the Leadership Team and Managers To uphold company policies and procedures wherever possible The Skills Excellent verbal and written communication skills Ability to maintain calm under pressure Experience with all Microsoft office packages Customer service experience Previous experience with complaint handling is desirable The Benefits In return for your contribution to the team’s performance, we offer a competitive base salary plus all these extra benefits: *Employee discount scheme for Bensons products *Medicash - cashback options for Health and wellbeing services (dental, optical, virtual GP, other healthcare services and more) *Unum Income Protection - for peace of mind if you’re off work long term due to illness *Pension scheme – provided by Legal & General *Discounted Gym membership *Cycle to Work scheme *Annual leave buy & sell scheme – you can top up your holiday entitlement or sell unused days to suit you *Enhanced maternity and adoption leave Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics) Learning and development programmes to gain new knowledge and skills Career progression – access to internal opportunities to build your career within Bensons for Beds *Long service awards and ‘Love to Shop’ voucher rewards to spend as you like (*qualifying periods and terms apply) About Bensons for Beds We're Bensons for Beds! We put Sleep Wellness™ at the heart of everything we do. With 100 years of experience in sourcing and manufacturing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have 170 locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission of being the market leading bed retailer with a strong omnichannel presence. If you're looking for an admin role, we would love to have a chat