Job Overview
We are looking for a Technical Plumbing and Drainage Manager to provide high-level expertise in plumbing and drainage and to support field engineers, supervisors, coordinators, and account managers.
This role serves as a central technical authority within the business, providing practical guidance, troubleshooting support, technical assurance, and forward-looking job planning to ensure works are completed safely, efficiently, and to the highest standard.
This is an office-based technical leadership and support role. It does not involve full direct line management of field operatives.
Role Overview
* Provide real-time technical advice to engineers in the field.
* Support complex diagnostics and problem-solving.
* Review and prepare upcoming works to ensure the correct equipment, labour, and methodology is in place.
* Conduct post-job technical reviews to ensure quality and accuracy.
* Work closely with Supervisors to support training and development planning.
* Provide technical reassurance and explanation to clients where required.
* Support continuous technical improvement across the business.
* Be required to attend or support staff meetings relating to absence, conduct, or capability, where appropriate, to ensure continuity of management cover.
Key Responsibilities
* Act as the primary technical escalation point for complex plumbing and drainage queries.
* Provide remote troubleshooting support to engineers during live jobs.
* Assist in identifying root causes of recurring issues.
* Advise on best-practice repair methods and first-time-fix solutions.
* Provide clear, practical guidance under time-sensitive conditions.
* As part of the management team, the Technical Manager will participate in an out-of-hours on-call Rota, providing telephone support and technical guidance when required.
Forward Job Planning & Technical Preparation
* Review upcoming and complex jobs in advance to ensure work is technically viable and properly scoped.
* Confirm appropriate equipment, materials, access requirements, and specialist resources are identified ahead of attendance.
* Work with coordinators and supervisors to reduce avoidable return visits.
* Identify potential risks or technical challenges before works commence.
Post-Job Technical Review & Quality Assurance
* Review completed works to ensure adequate supporting evidence is recorded (including photographs and documentation).
* Validate technical recommendations made by engineers.
* Identify patterns in repeat visits, misdiagnosis, or incomplete reporting.
* Work closely with Supervisors to address recurring technical issues.
* Provide feedback to support improvement in reporting quality and technical accuracy.
Collaboration With Supervisors – Training & Development
* Work alongside Field Supervisors to identify technical skill gaps within the workforce.
* Contribute to structured training plans and development pathways.
* Participate in induction processes, particularly the technical onboarding of new engineers.
* Support the creation of technical guidance materials and best-practice documentation.
* Provide subject matter expertise for group training sessions where required.
Health & Safety Responsibilities
* Provide technical guidance to ensure work complies with relevant health and safety regulations and industry standards.
* Identify technical practices that may pose safety risks and recommend corrective action.
* Support safe systems of work from a technical perspective.
* Contribute to risk assessment processes relating to specialist or complex works.
* Assist in reviewing technical incidents where engineering practice is a contributing factor.
Client & Stakeholder Communication
* Speak directly with clients when necessary to explain technical findings, recommendations, and solutions.
* Provide clear, professional explanations of complex plumbing and drainage issues.
* Support account managers in resolving technically sensitive complaints or queries.
* Represent the company’s technical expertise in a confident and solution-focused manner.
Technical Research & Development
* Stay up to date with innovations, regulations, and best practices within the plumbing and drainage sector.
* Evaluate new equipment, materials, and methods before business implementation.
* Provide technical input on supplier selection and product suitability.
* Support continuous improvement initiatives across the business.
Experience & Qualifications
* Extensive technical experience in the plumbing and drainage industry (ideally 10+ years).
* Strong diagnostic and fault-finding capability.
* Experience supporting or mentoring engineers in a technical capacity.
* Experience working within an office-based or administrative environment.
* In-depth knowledge of drainage systems, plumbing installations, and reactive repair works.
* Knowledge of relevant UK regulations and industry standards.
* Proficient in MS Office and digital job management systems.
Key Skills & Attributes
* Advanced problem-solving ability.
* Strong forward-planning and analytical skills.
* High attention to detail in reviewing documentation and completed works.
* Clear and confident communicator (technical and non-technical audiences).
* Calm under pressure during live job escalation.
* Strong technical credibility within the industry.
* Collaborative approach across departments.
* Professional and commercially aware when dealing with clients.
Benefits
* Competitive industry salaries.
* Company-paid Health Cash Plan covering everyday health costs such as dental, optical, physio treatments and more.
* All tools, equipment, uniform, and company vehicles provided (for business use).
* Ongoing training and development to further your leadership skills.
* Clear career progression in a fast-growing national company.
* Financial Incentives scheme.
* Increased holiday entitlement after 5 years.
* Supportive and positive team environment.
* Health & wellbeing programme (including discounts on gym memberships, retail and many more).
* An annual car allowance of £5,208.00.
* Company pension.
* Employee discount.
* Free parking.
License/Certification
* CSCS (preferred).
* Driving Licence (required).
Work Location
Office-based with occasional site visits.
Job Type
Full-time, Permanent.
Salary
£40,000.00-£45,000.00 per year.
#J-18808-Ljbffr