Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
To provide efficient, effective, and high standard reception and switchboard service to patients, staff, and visitors to Zinnia CMHT. First point of contact for the building, dealing with queries from patient’s family and carers as well as other professional organisations involved with patient care.
Main duties of the job
To provide a high level of professional and confidential coordination of the reception staff. The post holder will provide support to the receptionists.
To be able to interpret and act effectively in the situation where a client is becoming agitated to the point of endangering the staff or other clients & raise alarm without further inflaming the situation.
To act as initial point of contact either by phone or face to face when dealing with patients suffering with Mental Health related problems, using tact and diplomacy as required to Ascertain the nature of the individual’s enquiry.
To liaise with all professionals to ensure the smooth running of the centre & to develop good working practices & relationships with teams in the building.
To attend meetings as and when required by the admin lead
To ensure the Admin Lead is fully briefed on progress of work & action taken on delegated authority.
To manage on a day-to-day basis the provision of an efficient and effective reception service.
To establish and maintain standards and ensure these are audited and regularly reviewed.
To ensure relevant rotas are filled and to manage sick leave, annual leave, and other absence for all administrative staff.
To ensure that all administrative processes are appropriately actioned, this includes, salary returns, sickness records, complaints, ordering of stock and nonstock items.
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person specification
Qualifications
* NVQ Level II Receptionist or Admin qualification or working towards
* GCSE English or Equivalent
Skills
* Up-to-date working knowledge of all Microsoft packages
* Relevant experience of working in a healthcare setting
* Working Knowledge of RIO
Experience
* Relevant experience of working in a healthcare setting
* Experience in a customer focussed environment
* Experience of working in a healthcare client faced organisation
Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.
Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust. The Trust will reimburse this. You will be contractually obliged to maintain your subscription.
All successful applicants will be required to complete the Trust’s induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.
If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed. Our selection process may involve more than one interview or assessment.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. However, please ensure that you check if this role meets the eligibility criteria for sponsorship. Non UK /Republic of Ireland candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Browse: Work in the UK - GOV.UK (www.gov.uk). The minimum salary threshold for a Health and Social Care is £25,000 and for the Skilled Worker route is £38,700. If the starting salary for this role is below this, we will not be able to provide sponsorship.
Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.
Please note - if you are applying for a role within Police custody, due to Police Vetting requirements you must have been a UK resident for the last years.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
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