About Resolve
Resolve is a local charity helping people who are affected by homelessness and substance misuse. We offer practical, person-centred support that helps people recover and move forward with their lives.
We run two main services:
* Drug and Alcohol Treatment Service (Letchworth & Welwyn Garden City)
* Restart homeless and rough sleeping service (Welwyn Garden City and Hatfield)
This is an exciting time to join us, with a new website and refreshed brand about to be launched that celebrates our values of Trust, Passion, Partnership and Respect.
The Role
As a Drug and Alcohol Key Worker, you'll be at the heart of our team, working directly with people to support their recovery. You'll run group sessions and provide one-to-one support, helping each person build confidence, make positive changes, and access the opportunities they need.
You will be expected to work one evening per week (either Monday or Wednesday until 7.30pm) and other days you will finish at 4.30pm.
We have a team of five Key Workers and one Recovery Services Manager, all focused on delivering vital services for the people we support. Two Key Workers are based at each of our sites, and this new post will work across both. In most weeks, that will mean a rota of three days at one site and two days at the other. Occasionally, you may be asked to 'float' between sites to cover staff absence and provide support where it's most needed.
This role is about making a real difference every day.
What you can expect:
* Impactful Work: You'll see the direct results of your support in people's lives.
* Supportive Team: You'll be part of a caring, committed team.
* Growth: We'll help you develop your skills and grow with us.
What you'll do:
* Work with the team to design and deliver structured group programmes and one-on-one key work.
* Conduct initial triage and comprehensive assessments, identifying any additional needs for referrals.
* Manage your own caseload and provide ongoing support.
* Develop, implement and review client recovery plans and risk assessments.
* Maintain clear, concise, and accurate client records.
* Assist clients in accessing employment, training and education opportunities.
* Work flexibly and effectively as part of the team, sharing knowledge and assisting others.
* Liaise with other agencies and service providers for client referrals and service promotion.
Communication
* Handle incoming and outgoing communications responsibly.
* Promote the service and liaise with external partners.
* Attend internal and external meetings and events.
General
* Demonstrate Resolve's values of Respect, Trust, Passion and Partnership
* Adhere to internal policies and external standards including health and safety, data protection and safeguarding policies.
* Engage fully in Resolve's appraisal system, training and learning opportunities.
* Contribute to the continual monitoring and evaluation of service provision.
* Work across both sites on a rolling rota. You may also be required to assist any other part of the organisation as the business requires.
* Perform other duties as required by line manager.
Person Specification
We're looking for someone who:
* Has extensive knowledge (through work of life experience) of substance misuse and recovery.
* Can listen, communicate and build trust with people from all backgrounds.
* Brings empathy, enthusiasm and motivation to support people.
* Has good IT skills (Microsoft Office and client management systems).
* Comfortable working one-to-one and leading group sessions (training can be provided).
* Can work well in a team and bring fresh ideas.
* Is flexible and able to travel to both Welwyn Garden City and Letchworth.
Job Type: Full-time
Pay: £25,400.00-£27,990.00 per year
Benefits:
* Additional leave
* Casual dress
* Company pension
* Free parking
* Health & wellbeing programme
Ability to commute/relocate:
* Welwyn AL7: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Substance misuse: 1 year (preferred)
Work Location: In person