Your newpany
An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residentialmunities. It operates a people‑first, service‑led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets.
Your new role
As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe,pliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders.
Operations and Building Management
1. Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard
2. Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety
3. Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works arepleted to the required standard and within agreed timeframes
4. Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works arepleted to the required standard and within agreed timeframes
5. Oversee contractor performance, ensuringpliance with service level agreements
6. Maintain robust Permit-to-Work and contractor control processes
Health & Safetypliance
7. Ensure fullpliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021
8. Manage site risk assessment and ensure corrective actions arepleted within agreed timescales
9. Work closely with the Health & Safety Manager to maintainpliance requirements, records and certificates
10. Support the development and maintenance of the Building Safety Case and Golden Thread
11. Lead on incident response, reporting, and escalation where required
12. Carry out regular safety inspections, audits, and monitoring activities
Resident & Client management
13. Deliver a high-quality, resident-focused service, ensuring a positive customer experience
14. Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days)
15. Handle fees related to apartment damage or dilapidation
16. Deliver a high-quality, resident-focused service, ensuring a positive customer experience. While the resident services hub is responsible for handlingplaints, it is essential to work collaboratively with the team to ensure swift and effective resolution of issues.
17. Build strong relationships with residents, internal teams, and stakeholders
18. Supportmunity engagement initiatives and resident events
Financial & Administrative Management
19. Support budget planning and ongoing financial management of schemes
20. Monitor expenditure and ensure cost control across all services and projects
21. Maintain accurate records, reporting, and documentation in line withpany standards
22. Manage asset registers and oversee stock control where applicable
General & Portfolio Management
23. Support mobilisation of new developments into the portfolio
24. Liaise with contractors and suppliers to ensure service delivery meets agreed standards
25. Attend regular meetings and provide updates to the Senior Property Services Manager
26. Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved
27. Participate in an on-call Rota for major incidents
28. Travel regularly between sites within the regional portfolio
People Management
29. Lead, motivate, and develop team members to deliver high performance
30. Support recruitment, onboarding, and training of team members
31. Foster a positive, inclusive, and collaborative team culture
You will be required to carry out other duties to assist the team during busy periods.You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible).
What you'll need to succeed
32. Proven experience in block management, or BTR/Flex Living environments
33. Strong understanding of high-rise buildingpliance and health and safety requirements
34. Experience managing contractors, budgets, and service delivery
35. Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential)
36. Experience managing or supervising teams
37. Strong customer service and stakeholder management skills
38. Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effectivemunication.
39. Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software
40. Ability to manage multiple sites and priorities effectively
41. Calm and professional approach when handling challenging situations
Desirable:
42. IOSH or NEBOSH qualification
43. Membership of a relevant professional body (IRPM, TPI)
What you'll get in return
44. Apetitive salary range of £40,000 - £45,000
45. Discretionary bonus
46. 25 days holiday + 8 bank holidays (pro rata if part-time)
47. Personal Pension Plan (salary sacrifice available)
48. Employee Assistance Program
49. Life Assurance
50. Optical vouchers
51. Cycle and Tech schemes