SENIOR CUSTOMER INSIGHT ANALYST
UP TO £80,000
LONDON
The Company:
Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process.
The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive strategy across multiple markets. This is an opportunity to influence decisions at C-suite level and shape the direction of a business that is committed to becoming truly data-first.
The Role:
You’ll work within the central analytics team, using deep-dive analysis and data visualisation to deliver actionable insights and recommendations that drive business growth. Working closely with senior leaders, you’ll be a key player in enabling a data-driven culture and helping to shape the strategic direction of the business.
Key responsibilities include:
* Delivering deep-dive analytics to investigate business challenges and identify growth opportunities
* Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies
* Partnering with senior leadership, including C-suite, to drive key initiatives forward
* Integrating online and offline data sources to create a 360° view of customer behaviour
* Collaborating with data scientists on model development, including churn and retention propensity models
* Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights
* Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way
* Fostering a data-first culture across the business by championing analytics best practices
Your Skills:
* Proven experience in an analytical role, focused on customer analytics
* Experience in customer focused projects such as customer lifetime value, propensity, churn, segmentation and more
* Strong SQL skills and proficiency in Python or R preferred
* Expertise in building interactive dashboards using tools such as Power BI, Tableau, or Looker
* Solid understanding of statistics and advanced analytical techniques
* Excellent stakeholder management skills with experience influencing senior leadership
* Confident communicator, capable of translating complex analytics into actionable insights
* Collaborative, proactive, and able to work effectively with technical and non-technical teams
How to Apply:
If you’re ready to deliver insights that influence decisions at the highest level, send your CV to Noah at Harnham via the link below.