Travel Administrator - Norwich
Due to continued growth and the expansion of the business my client isrecruiting a full-time Travel Administrator at their office in Norwich, Norfolk.
It is a dynamic working environment that inspires not only a passion for high-quality customer service but also offers each customer a bespoke worldwide adventure.
The role demands excellent attention to detail, organisation, prioritisation, and teamwork as well as effective communication skills.
Key responsibilities
Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
Preparing travel documentation
Completing holiday arrangements: Flight booking, transfers, hotels, activities
Dealing with queries via phone, email and social media
Capture and record required client information.
Build rapport with clients to ensure customer satisfaction and repeat business, to ensure an excellent standard of customer service
Monitoring, collecting and processing payments
To ensure the company’s values are always demonstrated
To liaise with other departments on any travel queries
Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs
Communicating with and building relationships with suppliers
Skills and Experience
Experience of working within the travel industry essential
Excellent customer service and communication skills
Strong proven admin experience
S...