To contribute to the provision of high quality administrative, reception and telephony services to the Highways and Streetcare Services teams and to ensure an effective, efficient and responsive interface between the Group and our customers, both internal and external. 1To provide high quality customer service by the delivery of telephony, reception and administrative functions as required. 2To provide general advice and information to customers, to book services requested and record compaints accurately. 3To deal with telephone enquiries following the procedures and processes as laid down for each Service Area. 4To maintain good working relationships with other parts of the Council and outside organisations. 5To carry out faxing / filing / photocopying / typing / mail / data inputting and other administrative functions as required. 6To undertake reception duties as required. 7To train other staff in the use of systems and protocols. 8To maintain adequate stocks of stationery and other consumable items. 9To ensure that generic e-mail boxes are interrogated and any requests for services or complaints are dealt with in an appropriate manner on a daily basis. 10To ensure that the Council-wide CRM database is interrogated and any requests for services or complaints are dealt with in an appropriate manner on a daily basis. 11To ensure that any money taken is banked in an appropriate and timely manner. 12To support Emergency Planning operational staff during times of crisis e.g. flooding, whiteout, pollution control etc. Knowledge of administration & customer service Administrative Assistant Administrative Assistant Administrative Assistant Administrative Assistant Administrative Assistant Administrative Assistant Administrative Assistant