Housing Solutions Officer (Homelessness) – Ref: PHSO
Starting salary £40,115.40 p.a.
Location: Cheshunt, Hertfordshire, EN8 9XQ – Bishops College.
This is an exciting opportunity to join the innovative and ambitious Housing Solutions Team at Broxbourne Council. In this customer‑facing role, you will work alongside dedicated and experienced colleagues, interviewing, assessing and supporting those at risk of homelessness.
You will manage a caseload of clients while working collaboratively with colleagues and other agencies to give advice and stable housing solutions. You will make decisions based on your knowledge of housing and homelessness law, so an in‑depth and comprehensive understanding of local authority homelessness duties is a must. Whilst this is a varied and challenging role, it is also hugely rewarding as you help households resolve their housing issues.
We are looking for a person who has previous experience working within a local authority housing or homelessness setting and knowledge of the relevant legislation. You should also be highly motivated and hold a genuine interest in helping people. Previous experience working in a customer‑facing role is essential, as are excellent communication skills.
Fluent spoken English is essential as this role requires having sensitive conversations with clients and setting expectations clearly. Good written and analytical skills are equally important. Therefore, a GCSE (or equivalent) in English and Maths is required, as well as holding a full driving licence.
The role offers hybrid working arrangements. During the probationary period, the role is office‑based so that our hands‑on, supportive and comprehensive induction programme can be delivered in person.
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). These values, and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined‑up way, always showing respect, and looking for innovative and forward‑thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
We are committed to safer recruitment, safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme, and free membership to the Council’s local leisure centres. This free membership includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
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