Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £13.25 per hour
Contract: Permanent
Hours/working pattern: Part-time, 750 hour per year. This role is based on annualised hours, where the number of hours you work each month may vary, however your salary will be paid in equal instalments over the contract. On average, this would be 15 hours a week.
You will be required to work one in three weekends and be flexible regarding peak seasonal periods.
Interview date: 11th May 2026
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
At the heart of a sprawling 270-acre parkland is a 17th century stately home, known as Dyrham Park. Open 363 days of the year, we welcome visitors with positivity and enthusiasm for our estate. Our reception building is situated at the top of the sloping parklands, and is the first and last place our visitors see.
Reporting to the Welcome Manager, you’ll be part of a team of eight Welcome Team Members working at Dyrham Park. No two days are the same - you'll be hands-on with visitors and their experiences, assisting with operational needs, and taking initiative with growing support for National Trust.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
This is an active role; you'll play a vital role in maintaining tidiness across our Visitor Reception and car park. You'll also process admissions, promote the benefits of National Trust membership, and engage visitors with what we have on offer. Additionally, you'll work alongside our Visitor Experience and Retail teams to create a welcoming environment.
Who we're looking for
We'd love to hear from you if you're:
1. customer focused with an understanding of the importance of great service
2. a team player, but also can work on your own initiative
3. well organised and adaptable
4. willing to learn new skills
5. have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places