Training Specialist – Field UK Applications (Diagnostics / Medical Devices)
Location: Northern Ireland (field-based across all NI Health & Social Care Trusts)
Duration: 12-month contract (possible 6-month extension; up to 18 months total)
IR35: Inside IR35 (via umbrella company)
Start Date: Within 4 weeks
About the Role
Roche Diagnostics is seeking a dynamic and customer-focused Training Specialist to join our Field UK Applications Team within the Technical Services Department.
This is a field-based role covering all Northern Ireland Health and Social Care Trusts, focused on delivering world-class training and implementation support for Roche’s Near Patient Care and cobas product portfolio — including cobas pulse and blood glucose and ketone solutions.
The position will involve regular regional travel, including overnight stays and occasional unsocial hours, to meet customer and business needs. Occasional travel to Roche’s UK head office in Burgess Hill, West Sussex will also be required.
Key Responsibilities
* Deliver Expert Training: Conduct and record training sessions for internal teams and external healthcare customers, ensuring all sessions meet Roche quality and compliance standards.
* Customer Support: Provide responsive support for training-related queries, from initial product installation to ongoing customer education and contract support.
* On-site Implementation: Participate in product launches and support the implementation of hardware/software solutions across customer sites.
* Stakeholder Collaboration: Work closely with field teams, application specialists, and NHS stakeholders to ensure a seamless customer experience.
* Documentation & Compliance: Maintain accurate training records and ensure all documentation complies with Roche policies and quality requirements.
Who You Are
You are a motivated, proactive professional with a strong scientific or healthcare background and a genuine passion for training and technical support. You thrive on delivering excellent customer experiences and are comfortable working autonomously in a field-based capacity.
Essential Qualifications & Skills
* Strong scientific knowledge (theoretical and practical) within a medical, diagnostics, or healthcare setting
* Proven experience delivering technical or product training to healthcare professionals or internal teams
* Excellent communication, time management, and decision-making skills
* Ability to work independently while collaborating effectively with wider teams
* Full UK/EU (or equivalent) driving licence
* Valid passport (for occasional UK or overseas training)
* Fluent written and spoken English
Desirable Qualifications & Experience
* Degree-level education or equivalent experience
* Background in Nursing, Biomedical Science (BMS), or Clinical Training
* Experience within Primary or Secondary Care environments, ideally the NHS
* Skilled in designing and delivering customised training programmes aligned with patient pathway strategies
* Familiarity with medical analytical systems, quality assurance, and CRM tools
* Hands-on troubleshooting or implementation support experience
* Previous exposure to the diagnostics or medical devices industry
Who We’re Looking For
* Experienced Field Trainers, Applications Specialists, or Clinical Educators with healthcare or diagnostics expertise
* Strong communicators who can confidently train clinicians, lab staff, and other healthcare professionals
* Organised, self-driven individuals capable of managing multiple sites, travel plans, and customer engagements independently
Who We’re Not Looking For
* Sales representatives without structured training or product education experience
* Laboratory professionals lacking external or customer-facing experience
* Candidates unwilling to travel extensively across Northern Ireland
* Applicants unable to start within 4 weeks
Industry Category
Diagnostics / Medical Devices / Healthcare Training