Automotive Fleet Support Coordinator (Fixed Term – 12 Months) -Heathrow Airport Airport-Based 24/7 Operations | Rotating Shifts £32,088 Turn your automotive experience into an airport operations career Are you from an automotive, fleet, or workshop background and looking for something different? This is an opportunity to move into a fast-paced airport environment, supporting Ground Service Equipment (GSE) operations and keeping critical fleets moving around the clock. As a Fleet Support Coordinator, you’ll be at the centre of operations — coordinating fleet availability, responding to breakdowns and incidents, and working closely with customers, engineers, and suppliers to minimise downtime. Automotive Fleet Support Coordinator What You’ll Be Doing Provide first-line telephone support to customers regarding fleet availability and incidents Coordinate breakdowns, defect reports, recoveries, and service status updates Monitor and manage SLA recovery plans and customer communications Investigate vehicle-related aircraft delays and share findings with customers Liaise with workshops, suppliers, subcontractors, and manufacturers Allocate jobs and raise service requests and purchase orders using SAP Track fleet movements, repairs, and associated costs Escalate safety issues, incidents, and operational risks appropriately Maintain accurate records and promote a strong safety culture Automotive Fleet Support Coordinator What We’re Looking For Experience in automotive, fleet, workshop, logistics, or vehicle maintenance environments essential Background in customer service, coordination, or call-centre-style support Good understanding of vehicle maintenance and operational workflows Comfortable using IT systems (SAP experience advantageous) Strong organisation, communication, and problem-solving skills Proactive, calm under pressure, and customer-focused Able to work rotating day and night shifts Automotive Fleet Support Coordinator Why Apply? Use your automotive knowledge in a unique airport setting Be part of a 24/7 operational environment where no two days are the same Gain exposure to aviation and ground support equipment operations Work within a safety-led, professional, and team-focused environment Opportunity to develop long-term career pathways within fleet and operations Automotive Fleet Support Coordinator Hours & Shift Pattern Rotating Day & Night Shifts (4-week cycle): Working 4 on 4 off shift pattern Days: 05:30–17:30 or 06:00–18:00 Nights: 17:30–05:30 or 18:00–06:00 Automotive Fleet Support Coordinator Benefits Competitive salary and benefits package 6% employer pension contribution 3x salary life assurance Private medical cover Employee Assistance Programme (EAP) Apply Now If you have a strong automotive or fleet background and want to apply your skills in an airport operations environment, we’d like to hear from you