Search are supporting the recruitment of a Credit Controller in Midlothian with hybrid working. Reporting into the Accounts Receivable Manager, you'll take ownership of your own customer ledger, managing overdue balances, setting up payment plans and issuing debt-chasing letters. You'll work closely with Account Managers and the Sales team to resolve queries and reduce the number of unhappy customers, using a recently introduced ticketing system to ensure cases are handled efficiently. You'll also play a key part in producing debtor reports, supporting process improvements and ensuring credit control procedures are followed. If you're a motivated Credit Controller looking for a role where your contribution is truly valued and to join an established credit control function with robust processes and a collaborative, supportive environment, then you would be encouraged to apply. Key Responsibilities: * Manage your own customer ledger, including overdue balances and payment plans * Issue debt-chasing letters and follow up on outstanding payments * Set up new customer accounts and perform credit checks * Accurately record and allocate incoming payments * Collaborate with Account Managers and Sales to resolve customer queries * Use the ticketing system to manage and resolve cases efficiently * Produce weekly and monthly debtor reports * Suggest and support process improvements * Ensure compliance with established credit control procedures What we're looking for: * Demonstrable credit control experience * Hands-on and professional approach to work * Strong numeracy skills * IT skills including Microsoft Excel * Communication skills and a team-player attitude * Confident, proactive and able to work under pressure What's in it for you? * A salary range of £25k - £27k * Hybrid and flexible working options * Regular professional development reviews with your manager * Opportunities for progression and study support i.e. credit management certification * Access to leadership courses and webinars * Collaborative, diverse and supportive team * Company benefits and wellbeing initiatives To apply or find out more, please submit your CV at the earliest opportunity and/or get in touch at (url removed). Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age