Customer Complaints Handler Location: Warwick, Warwickshire (Hybrid – 2 days working from home) Salary: £27,000 excellent benefits Are you a confident, empathetic customer complaints professional with a passion for delivering fair outcomes? Join a business that puts people—both customers and colleagues—at the heart of everything it does. They have a supportive, inclusive culture focused on wellbeing and work-life balance – Monday to Friday with no weekends. We’re looking for a Customer Complaints Handler to take ownership of the entire customer complaints process from start to finish. Your role will be key in ensuring every complaint is handled with sensitivity, professionalism, and a focus on long-term trust. What you’ll do in this diverse and challenging Customer Complaints Handler role: Unbiasedly assess, evaluate, investigate and resolve customer complaints Draft clear, well-reasoned final response letters Conduct root cause analysis to identify and suggest process improvements Ensure all work complies with relevant regulatory standards What you need to be successful as a Customer Complaints Handler Proven experience handling complaints is essential, ideally in a regulated industry Experience of writing professional, customer-focused final response letters is essential Excellent written and verbal communication skills with ability to quickly build rapport Strong background in dispute resolution, client care, and customer experience Familiarity with FCA regulations (preferred) Enjoy modern, well-equipped offices with free parking, close to the A46, Warwick town centre, and Warwick Parkway station.