Job Description
We are looking for a dedicated Customer Success Manager to join our ambitious Creativity & Productivity team. This outstanding opportunity allows you to work directly with customers, encouraging product adoption and value realization across Adobe’s world‑class portfolio of Creativity & Productivity Cloud offerings. By developing trusted advisor‑level partnerships with key customer collaborators, you will deliver product presentations and point‑of‑view documents that build awareness and excitement among customer power users.
What You’ll Do
* Maintain deep product knowledge and customer guidelines across our Cloud suite.
* Build and maintain positive relationships with customers, understanding their needs, and ensuring their happiness with Adobe’s products and services.
* Assist customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and improve the value they derive from it.
* Position Adobe’s complementary products alongside Creative and Document Cloud in relevant and value‑focused ways. Ensure customers engage with the entire Cloud portfolio.
* Build and deliver product value presentations and point‑of‑view documents to customer collaborators and executives.
* Align with internal collaborators such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through a successful launch, adoption, and value realization.
* Help identify opportunities for growth within accounts, closely aligning with other internal collaborators.
* Take responsibility for the customer’s overall success with Adobe’s Cloud platform including activation, engagement, adoption, expansion, and health scores.
* Gather customer feedback, analyze trends, and provide valuable insights to the product development team to drive continuous improvement and improve the product’s features and functionality.
* Identify customers with deployment risk and partner with an Account Manager to build and implement get‑well plans.
What You Need to Succeed
* Proficient German communication skills are required. Both written and verbal.
* Proven track record of effectively addressing customer challenges to reach resolution.
* Proven track record of meeting or exceeding sales targets or customer success goals.
* Previous experience working as a trusted advisor to drive business value and sales expansion opportunities.
* Familiarity with Adobe products and other industry related products is a plus.
* Bachelor’s Degree or equivalent work experience.
* 5+ years relevant work experience in customer success, sales, and/or solutions consulting, with a preference for experience in the creative or technology industries.
* Proven experience as a self‑motivated, collaborative, and responsible professional who is passionate about exceeding client expectations.
* Resourceful: Able to prioritize, multi‑task, and perform effectively in ambiguous environments.
* Communicative: Outstanding presentation and interpersonal skills.
* Engaging: Highly effective at leading and facilitating executive meetings and engaging with the C‑Suite and also end users.
* Available to travel up to 50%.
AI Use Guidelines for Interviews
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
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