Job Description
Customer Service Advisor\nLocation: Edinburgh\nHours: Monday - Friday\n\nNew vacancy for a Front of House/CSA/Customer Service Advisor to join a busy accident repair centre.\nReporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for vehicle repair in an efficient and courteous manner and to ensure a high standard of customer service.\n\nResponsibilities of a Front of House/CSA/Customer Service Advisor:\n\nExcellent Customer Service\nMulti-tasking and prioritising tasks\nAttention to detail in all administration\nScanning Documents\nBooking parts\nSkills and Qualifications of a Front of House/CSA/Customer Service Advisor:\n\nExperience of working in a modern Accident Repair Centre/Bodyshop is desirable for this role\nExcellent customer service and organisation skills\nGood IT skills\nExperience of cash credit control\nExcellent administrative skills\nuse of Autoflow or E-Max\nAbility to work well under pressure and to tight deadlines\nAbility to work within a team environment\nThis is a full-time, permanent position for a skilled and courteous Front of House/CSA to earn a Competitive salary together with excellent brand approvals and benefit from company culture where career progression is encouraged. Previous exper...