IT Team Leader – Perm – Educational Trust
Job Type: Permanent
Full‑Time | 37 hours per week
Location: 5 day onsite at Hemel Hempstead, Hertfordshire
We're looking for a proactive and skilled IT Team Leader to oversee multi‑site IT operations, ensure the smooth running of critical systems, and lead a high‑performing support team within an educational environment.
About the Role
As the IT Team Leader, you'll take ownership of day‑to‑day IT service delivery across multiple school sites. You'll be the senior point of technical escalation, ensuring stability, resilience, and excellent user support. Working closely with senior leadership, you will drive service improvements, manage incidents, and support key school activities such as exams and events.
Key Responsibilities
* Oversee operational IT performance, ensuring high service levels and user satisfaction
* Manage incidents, service requests, and responses to major technical issues
* Provide updates to senior stakeholders during service disruptionsSupport a wide range of technologies including networks, servers, end‑user devices, interactive displays, and iOS equipment
* Act as the senior technical escalation point for complex issues
* Manage IT Technician(s), including workload allocation, performance reviews, and development
* Lead local IT projects and contribute to long‑term system improvements
* Collaborate with other IT teams to ensure consistent standards and best practice
What We're Looking For
* Experience managing IT support staff
* Strong hands‑on technical experience across enterprise environments
* Ability to diagnose and resolve complex IT issues across networks, infrastructure, and devices
* Familiarity with Microsoft Server/Active Directory, virtualisation, storage/backup systems, wireless networks, patch management, and cloud platforms (Microsoft 365/Entra)
* Experience responding to major incidents and communicating clearly with senior stakeholders
* Strong organisational, leadership, and communication skills
* Calm, customer‑focused, and able to work effectively under pressure
* Experience with iOS devices is an advantage
* Must be able to drive to visit other sites
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