EMPOWERING THE VOICE OF OUR CUSTOMERS!We’re on the hunt a special person to really engage with our Customers, facilitating Customer led scrutiny through collated feedback. Are you ready to commit to providing our Customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.You’ll find this role a great platform to showcase your great people skills as our Customer feedback is integral to the service. Relationship building is key as you’ll demonstrate this through your ability to influence others, drive change and really hear our Customer voice.You’ll be actively recruiting Customers to take part in scrutiny activities, supporting them through the process and sharing information to ensure effective scrutiny.You’ll be a real collaborator too as you’ll be working alongside ither teams as you inform of decisions and make recommendations in this brand new role!A few key points from our role profile:Facilitate and coordinate customer led scrutiny within the organisation ensuring a collaborative approach to service improvement by using the customer voice.Work in collaboration with the Customer Feedback Coordinator to share customer feedback data with the Customer Experience Committee to help inform decision making around service areas for scrutiny.Work with service managers to obtain information relevant to the area of scrutiny and present it to customers in accessible way.Recruit and engage customers to carry out scrutiny for the organisation.What we’ll do for youIf you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.Salary: £37,000Location: Derby, DE74 2SA