Job summary An exciting opportunity has arisen for an enthusiastic and flexible Receptionist to join our busy 5 partner Practice for 20-25 hours a week. Our practice requires highly organised and motivated individuals to provide comprehensive front of house and administrative services to support the Practice. Applicants should have excellent customer service, organisational and computer skills. Knowledge of medical terminology and experience of the EMIS Web computer system would be an advantage, although full training will be provided to the successful candidate. The ability to work well within our team and on your own initiative is essential. Main duties of the job MAIN DUTIES AND RESPONSIBILITIES To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Provide care navigation to the most appropriate services for patients. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter patient information on to the computer as required. Chaperoning patients and visitors when necessary. About us St Georges Medical Centre is a busy Practice with a population size of 9500 patients. We have a large clinical team of 5 GP partners, 4 Salaried GPs, 1 ANP, 3 Practice Nurses, 2 Health care assistants and 1 phlebotomist. We are also a training Practice and currently have 5 GP trainees at the Practice, as well as medical students. St Georges runs a dedicated community Ophthalmology clinic on site and hosts a number of community services, such as diabetes, podiatry, orthotics and minor surgery. At St Georges our aim is to deliver the best possible healthcare to our patients and support one another in that process. We always welcome new ideas and actively encourage fresh ways of working at all levels. We are always challenging existing work practices to ensure continuous improvement in all that we do. Date posted 17 April 2025 Pay scheme Other Salary £12.36 an hour Contract Permanent Working pattern Part-time Reference number A2684-25-0001 Job locations Field Road Wallasey Merseyside CH45 5LN Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Provide care navigation to the most appropriate services for patients. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Advise patients of relevant charges for private (non Personal Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required. Chaperoning patients and visitors when necessary. Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Reception Manager. Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Provide care navigation to the most appropriate services for patients. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Advise patients of relevant charges for private (non Personal Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required. Chaperoning patients and visitors when necessary. Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Reception Manager. Person Specification Qualifications Essential Good standard of general education GCE/GCSE Mathematics GCE/GCSE English IT literate including experience in using Word and Excel at intermediate level. Desirable Experience in using EMIS clinical software. Experience Essential Practical experience of working with others Experience of using own initiative Desirable Experience of complex administration and record keeping in an office environment. Experience of working in within a busy General Practice Office environment. Familiarity with a variety of windows-based software and windows / network environment. Practical experience of clinical computerised recording systems. Person Specification Qualifications Essential Good standard of general education GCE/GCSE Mathematics GCE/GCSE English IT literate including experience in using Word and Excel at intermediate level. Desirable Experience in using EMIS clinical software. Experience Essential Practical experience of working with others Experience of using own initiative Desirable Experience of complex administration and record keeping in an office environment. Experience of working in within a busy General Practice Office environment. Familiarity with a variety of windows-based software and windows / network environment. Practical experience of clinical computerised recording systems. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name St Georges Medical Centre Address Field Road Wallasey Merseyside CH45 5LN Employer's website https://stgeorgesmedicalcentre.com/privacy-policy-new (Opens in a new tab)