Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:- Proven ability to deliver high-quality, inclusive, and consistent visitor experiences across a complex site. - Experience leading large, diverse teams of staff and volunteers. - Skilled in setting clear expectations, fostering a high-performance culture, and embedding continuous improvement.- Understanding of how to link visitor experience to income generation (e.g. membership, retail, car parks). - Ability to respond to fluctuations in visitor numbers and weather to optimise margins and control costs.- Knowledge of operational risk, emergency procedures, and legal compliance in public-facing environments.- Experience managing health and safety, reputational, and financial risks, including major incident response.- Effective communicator with internal teams and external partnersAdditional criteria for all other applicants. We’d love to hear from you if you’re: · experienced in leading and inspiring others, and working with a range of staff, volunteers and external partners· a champion for inclusion and diversity· skilled at creating and evaluating experiences and events for visitors, including those being run by external partners· good at prioritising and delegating, empowering staff and volunteers at every level· precise and observant, focused on excellent standards of presentation, interpretation and customer service· able to think on your feet and adapt to change, working with others to solve problems and react to opportunities· comfortable with managing budgets and resources to meet set targets Visitor Operations ManagerAvebury is a complex, and very special place. It is a World Heritage Site covering more than 6,000 years of history. At its heart, is Europe's largest megalithic stone circle which attracts people from all over the world. To help explain the history of this site and share some of the archaeological finds discovered here, there is an on-site museum housed in the former Stables building.There is also a beautiful, Grade I listed manor house set within a six-acre Edwardian garden. The manor is currently closed following flooding in 2024, but will reopen for Christmas this year before reopening fully with a new visitor offer in spring 2026. This is an exciting time to join Avebury and help shape the future of this intriguing property. A National Trust shop, the Circles Restaurant, and Cobblestones second-hand bookshop complete the visitor offer, all set within the beautiful village itself and part of the designated World Heritage Site.For more information about our property please visit www.nationaltrust.org.uk/aveburyWorking as part of the Visitor Experience and Operations team, you'll play a key role in shaping the visitor experience and ensuring the needs and expectations of our audiences are met. You'll lead from the front and champion the Trust's values so that everyone feels inspired, welcome, and valued. You'll lead and manage your team to curate visitor experiences from programming to interpretation, as well as ensuring the highest standards in presentation and customer service. With a key eye for detail and an audience led approach, you'll shape the visitor journey and inspire your team to deliver the best possible visit for all. No two days will be the same. This is a busy and rewarding role in a supportive and inclusive environment. You'll be able to respond to situations and manage incidents as they arise, empowering your team to do the same while following National Trust guidelines and policies. You'll also carry out some duty management, including on-call weekend cover.You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 9th November 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 166982IRC166982MarlboroughPermanent f/t (37.5 hrs pw)Ends: Nov 9th Important notice In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy. We’re looking for someone who’s calm under pressure and finds ways to help teams run efficiently and achieve the highest standards in visitor experience and customer care. If this sounds like you, we’d love you to join us as Visitor Operations Manager at Avebury, part of the Wiltshire Landscape Portfolio.This is a chance to make a real difference, welcoming and inspiring people of all interests and backgrounds and helping to look after nature, beauty and history for everyone.Salary: £30,966 per annumContract: PermanentHours/Working pattern: Full-time, 37.5 hours per weekAvebury Estate, Estate Office, High Street, Marlborough, SN8 1RFCompliance.Eligibility to Work in the UK30,966 pa