CRM Business Analyst - Permanent - £60,000 + up to 25% bonus - London (hybrid)
We have an exciting opportunity for a CRM Business Analyst to join a leading company. You will work on technology projects across marketing, loyalty and promotions.
This is a hybrid role where you will need to travel to their London office 3 days a week.
What you will be doing:
* Attend / Lead workshops with internal stakeholders to understand detailed business requirements.
* Write comprehensive acceptance criteria and work with wider teams to ensure understanding.
* Refine user stories and participate in agile ceremonies as required.
* Work closely with Product Owners and cross functional delivery teams to focus on value driven delivery that supports innovation, optimisation, and maintenance of digital products.
* Using data to inform decision making and look for opportunity to optimise CRM performance.
What they are looking for:
* Experience working as Business Analyst on CRM based projects.
* Experience with either Salesforce, Dynamics CRM, Braze, or Adobe Campaign.
* Someone who has worked for a consumer facing organisation.
* Experience of working with both waterfall, agile and hybrid methodologies.