Workshop Manager – Halfords Glasgow
Join Halfords as a Workshop Manager and lead a talented team of technicians to drive technical excellence and deliver exceptional customer service.
Key Responsibilities
* Lead the Workshop team to deliver technical solutions promptly.
* Collaborate with the Front of House team to ensure seamless customer service.
* Allocate jobs based on technical requirements and customer demand.
* Conduct daily huddles to keep the team informed and motivated.
* Inspire and mentor the team to develop their technical skills.
* Act as an ambassador for Halfords Values, promoting a positive and inclusive culture.
Key Accountabilities
* Understand customer demand and manage the team to exceed expectations.
* Communicate clearly with customers about work options and implications.
* Maximise team performance against sales and customer service targets.
* Ensure compliance with Health & Safety and quality standards.
* Support team engagement and bring Halfords Values to life.
Qualifications & Experience
* Level 3 in Light Vehicle Maintenance or equivalent experience.
* Proven leadership and mentoring skills.
* Excellent communication and organisational abilities.
* Strong track record of meeting targets and building relationships.
* Experience with compliance standards and in‑house systems.
* Valid driving licence.
Benefits
* 5.6 weeks’ annual leave
* Up to 50 % off garage bills in our Autocentres and 25 % off most Halfords products in our retail stores
* Discounts on groceries, shopping, insurance, days out, restaurants and more
* Family & Friends Discount Events
* Opportunity to buy a Trade Price Bike and enrol in the Cycle to Work Scheme
* Financial planning support via Wagestream – access up to 30 % of your salary in advance
* GP Access, 364 days a year, 24 hours a day
* Join the Share save scheme with a 20 % discount on shares
* Health Cash Plan – to access wellbeing services and claim back healthcare costs
* Pension Scheme & Life Assurance
Explore other Halfords roles and grow your career in a supportive and engaging environment.
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