Overview
Reference
447620 Salary
£38,000 - £45,000/annum Job Location
- United Kingdom -- England -- East of England -- Cambridgeshire -- Peterborough Job Type
Permanent Posted
Thursday, May 22, 2025
Job Title: Service Delivery Manager
Location: Peterborough
Salary: Up to £45,000
Hours: Monday to Friday, 08:30–17:30
Hybrid Working: 1 day from home per week after probation
Employee Benefits Include:
1. Private Medical Cover with Bupa
2. Health Shield – Additional health and wellbeing support
3. Reward Gateway – Access to discounts and wellness perks
4. Enhanced Pension Scheme
5. Life Assurance
6. Holiday Buy-Back Scheme
7. 21 Days Holiday + Bank Holidays (increasing with service)
8. Long Service Awards
9. 24/7 Employee Assistance Programme (EAP)
10. Free parking
11. Flexible working (Hybrid) offered
About the Role
Interaction Recruitment is proud to be working with a prestigious Peterborough-based client to recruit for a newly created position: Service Delivery Manager – Operational Administration.
This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions.
Key Responsibilities
12. Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service
13. Oversee the scheduling of engineer workloads and preventative maintenance
14. Monitor performance and ensure SLA adherence
15. Manage compliance documentation and key reporting (FRA, Gas, and Metering records)
16. Centralise workflows and drive consistency across all admin functions
17. Support and mentor team members to ensure a cohesive, high-performing unit
What We're Looking For
18. Proven experience in administration or service delivery management
19. Strong leadership and team development skills
20. Excellent organisation, communication, and problem-solving ability
21. Experience managing change and improving internal processes
22. A hands-on, proactive approach and ability to motivate others