Overview
We are recruiting for a SC Cleared IT Engineer to be based in Bristol on contract to work for a leading Aviation organisation.
Responsibilities
* Provide remote support for end-user incidents and service requests.
* Perform remote software installations and troubleshooting.
* Participate in an onsite at walk-up Tech Bar support service three days per week, assisting users with technical issues in person.
* Collaborate with team members to ensure timely resolution of technical problems.
* Maintain accurate documentation of support activities and resolutions.
Requirements
* Proven experience in a Corporate IT support environment or a similar technical support role.
* Strong knowledge of Windows 10/ Windows 11 operating systems, Microsoft Office Applications User support and fault fix - using remote support tools and following scripted software installation processes.
* The ability to follow scripted Build Process and previous experience of following IT Hardware Asset Management processes to ensure customer supported kit and peripherals devices are managed correctly.
* Mandatory requirement: Verified SC Clearance Transferred.
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