E-Commerce Manager Location: Stoke-On-Trent Hours: Monday to Friday Salary: £ 50,000 per annum The role: Our client is looking for an experienced E Commerce Manager to take ownership of the commercial performance, strategic growth, and day-to-day operations of all UK marketplace platforms, including Amazon and eBay. Reporting to the Global Head of eCommerce, this individual will drive the marketplace strategy, manage a Marketplace Executive, and ensure profitable growth, operational efficiency, and brand consistency across third-party channels. This is a commercially focused, hands-on role requiring strong trading expertise, marketplace knowledge, and the ability to work cross-functionally to achieve ambitious revenue and margin targets. Responsibilities Drive growth across Amazon, eBay, and other marketplaces in line with the broader eCommerce and brand strategy Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity Own marketplace forecasting, trading performance, and profit analysis Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership Ensure all product listings are accurate, optimised, and compliant with platform requirements Collaborate with internal teams (inventory, operations, customer service) to deliver seamless customer experience and high service levels Manage operational processes including A content, chargebacks, brand registry, and performance scorecards Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence Oversee the creation and optimisation of product content, including high-quality images, keywords, and attributes to improve visibility and conversion Work closely with the digital content team to ensure consistent and engaging brand representation across all marketplace platforms Stay informed of changing marketplace policies and category guidelines Proactively resolve account issues or suspensions in collaboration with platform support teams Key Requirements: Minimum of 3 years' experience in a marketplace or eCommerce trading role, with practical knowledge of platforms such as Amazon and eBay Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue growth Proficient in using marketplace and analytics tools, including Amazon and Ebay Demonstrated experience in mentoring or managing team members, fostering development and performance High level of accuracy and attention to detail, with a proactive mindset and strong problem-solving abilities Skilled in project management, with the ability to coordinate cross-functional teams and deliver complex initiatives Exceptionally organised and capable of managing multiple priorities and tight deadlines Thrives in a fast-paced, digital-first environment with a strong focus on performance and continuous improvement Interested? Call Maria on 01782 712230 or email INDCOM