IT Telecoms Field Engineer
Our client is a Telecoms and IT provider for businesses operating in the Dorset and Hampshire areas with circa 500 active customers. They install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package.
Role:
The role entails a mix of on-site fault support and on-site implementation work. The work has great variety in size and scope and across a range of products and services and sometime with more than one engineer and across multiple days. Field engineers often take the lead on planning installation work including surveying, inputting to the solution design/quoting, planning with the end users providing a statement of works, implementation and final wrap up/handoff.
The candidate must be a highly motivated engineer, with a 'can do' attitude and a thorough, logical and proactive approach to planning and preparing projects and delivering quality installations. They must be sufficiently skilled in our core product and service areas to bring varied solutions to fruition, on time and on budget and to customers satisfaction.
Responsibilities Include:-
Delivering high quality and efficient on-site service and support by:
•Installation of IT and Telecoms solutions
•Onboarding of managed support services
•Remote and On-Site support of customers
•Planning and managing installation projects
•Assisting sales and customers with solution design and recommendations
•Working with CRM system to document and update project and service tickets
•Driving sales opportunities from technical operations
Required Education, Skills and Qualification
•High end knowledge of configuring routers, switches, and firewalls
•High end knowledge of installing IT hardware and services
•High end knowledge of virtual environments including disaster recovery
•High end knowledge of Azure and virtualised cloud services environment
•High end experience of Wi-Fi installation and configuration (preferred Ruckus & Ubiquiti/Unifi)
•High end experience of designing and implementing cloud telephony
•Knowledge of SIP and Broadband
•Knowledge of installing LAN infrastructure including testing, terminating, and designing.
•Experience of working with CRM/ticketing system
•Full UK Driving License
•Good written and oral communication skills
•Ability to thoroughly plan and manage all aspects of a customer installation
•Ability to build rapport and liaise effectively with customers, colleagues, and suppliers alike
•Good professional skills; punctual, hardworking, honest and team player
You will have experience across:-
•Microsoft cloud certification/experience
•Microsoft Server 2012/2016/2019/2020 certification/experience
•Microsoft Defender or other security service implementation/support
•IT Networking certification/experience (CCNA/Fortigate/Netgear)
•VMWare Solutions
•Hyper-V
•PC/Laptop building and fault analysis & rectification experience
•Router configuration (preferred Draytek) certification/experience
•Firewall configuration (preferred FortiGate)
•Experience of implementing Anti-virus/Anti-spam with DNS modifications
•VOIP telephony solutions
•Project Management certification/experience
•Experience of working on ConnectWise Manage CRM
Generous starting salary, company vehicle.
23 days bank holidays, rising to 25 after 2 years
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