Join to apply for the Customer Research & Insights Manager role at Places for People
More About The Team
The Commercial Office is an integral part of Places for People. This is an exciting time to join a growing business function.
More About Your Role
We are looking to recruit a Customer Research & Insights Manager on a permanent basis. Reporting to the Senior Customer Research Manager, you will play a key role in the development and delivery of a group wide customer panel. You will own the platform on a daily basis and be responsible for building and developing the external panel provider relationship. You will identify insight needs, design and deliver programmes of research to meet information requirements, embed insight across group businesses, and work collaboratively with the wider team to define outcomes and provide recommendations where required. A basic DBS check for this role is mandatory.
More About You
The ideal candidate will have a proven track record of panel development and management in a commercial insight capacity. Experience analysing and interpreting customer data, and working in customer segmentation on the design, delivery and application of customer insight programmes within a panel environment is desired.
Experience & Skills
* Proven Panel development and management in a commercial insight capacity within a client-side environment
* Experience working with customer segmentation in the design, delivery and application of customer insight programmes within a Panel environment
* Experience of VoC analysis or performance analysis to inform panel activity (TSM/NPS/CES) and develop joined up strategic narratives
* A proven track record of managing insight across a suite of research methodologies
* Excellent communication skills
The Benefits
* Competitive salary, with a salary review yearly
* Pension with matched contributions up to 7%
* Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
* Cashback plan for healthcare costs – up to £500 saving per year
* A bonus scheme for all colleagues at 2%
* Training and development
* Extra perks including discounts and offers from shops, cinemas and more
What’s next?
If you meet the criteria and are ready to take the next step in your career, apply through our simple 5 minute application process, upload a CV and a supporting statement that demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.
Safeguarding
Safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Armed Forces
We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a member of the Disability Confidence scheme certified as Level 2 Disability Confident Employer. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 defines a disabled person as someone with a physical or mental impairment that has substantial and long-term negative effects on daily activities.
Neurodivergent
Neurodiverse individuals have valuable skills, and we recognise that a traditional interview process sometimes works against them. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
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