General Information Job ID ATR53350 Posting Job Title Customer Service Account Executive 12 months FTC Locations Bristol Employment Type Full Time Date Posted 30-Jul-2025 Relocation Support No Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. The opportunity: To act as part of an office-based support to the Customer Account Management team with the specific role of coordinating the day-to-day requests of Customer accounts allocated and managing the commercial agreements between SWRK and these Customers on a day-to-day basis. The role is normally applicable to UK & Irish Customers. How you will impact WestRock: PROCESSING ORDERS & INSTRUCTIONS received from Customers including assessing the conformity of these instructions with commercial agreements between the Customer and SWRK, entering them into the SWRK manufacturing process system and monitoring them through throughout the supply life-cycle. INTERNAL PROJECT MANAGEMENT of Customer/Key Accounter requests related to cartons, such as - new artwork, carton design or pricing. MANAGING CUSTOMER REQUESTS working closely with the Planning and Manufacturing operational staff, to maximise the commercial efficiency with which SWRK can satisfy these requests. SUPPORTING the general relationship between the Customer and SWRK - working with the Key Account Managers to ensure a common high level of professionalism and perceived commitment to the customer. ESTABLISHING A RAPPORT and direct lines of communication with Customers purchasing and logistics personnel to enhance the B2B working relationship. This includes carrying out periodic visits to Customer sites. Playing a key part in operational FORECASTING of board requirements to allow long-lead time board ordering and minimization of board stocks and machine utilisation. OPERATING AS AN INTEGRAL PART OF A SELF-SUPPORTING INTERNAL SALES TEAM, providing a standardized approach and enable a seamless service to customer coverage to for absences of team members. What you need to succeed : With professional stature and customer credibility especially on the telephone Logical and analytical with experience of supply chain management in consumer goods production industries Ability and desire to listen to customers and identify customer's needs. Commercially aware Ability to work as part of a team comprising the other customer service personnel and key account managers, pre-press and manufacturing planning departments. Proficient in Microsoft Office packages. Effective communicator to all levels of the business What we offer: Corporate culture based on integrity, respect, accountability and excellence An attractive salary reflecting skills, competencies and potential Comprehensive training with numerous learning and development opportunities A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.