Annual salary: up to £28,800.00
Portfolio Manager
Croydon (Coulsdon)
Full Time – Permanent Role
Salary: £28,800 per annum
About the Role:
Reporting to the Area Manager, you will manage a temporary accommodation portfolio comprising a variety of contracted housing management services through MHM’s registered providers. You will be responsible for tenancy management, tenancy sustainment, income management, welfare benefits advice, ensuring properties are in good condition, and health and safety risks are identified and corrected. This role will be a mobile-based position covering one primary location.
Your Responsibilities:
* All face-to-face interactions with tenants, landlords, and local authorities by carrying out regular property visits and ensuring all parties adhere to their contractual agreements.
* Carrying out viewings and signing up new tenants, ensuring they are aware of the terms & conditions of the tenancy and assisting with housing benefit applications, showing tenants how to use the equipment within the property.
* Carrying out checkouts of properties and compiling specifications of works required to re-let, ensuring the property meets the contractual & legal standards prior to re-letting.
* Liaising with the Income Collection team to ensure that rental income is maximised, signposting tenants to welfare and benefits services, and issuing warnings or notices regarding non-payment.
* Identifying repairs required to properties to ensure they meet contractual standards and making decisions on responsibility to repair.
* Managing tenancy breaches (e.g., noise nuisance) and anti-social behaviour, including gathering and analysing evidence, reporting, preparation and service of appropriate statutory notices, and attending court to present evidence and attend evictions when necessary.
* Identifying clients that require additional support and signposting/arranging support as appropriate. Liaising with support providers and other statutory agencies to assist clients in maintaining their tenancies.
* Collecting data from property visits and updating IT systems to ensure they are accurate and up to date.
* Carrying out regular property routine inspections.
Role Criteria Experience and Qualifications:
* Experience of residential lettings.
* Experience of meeting KPI targets.
* Experience delivering high-quality customer services.
* Experience of temporary accommodation.
* Experience of working in housing management within the public and private sectors.
* Clean full driving licence.
* Strong IT skills (Word, Excel, and online systems).
* Understanding of the application of The Housing Health & Safety Rating System (HHSRS).
* Ability to write and present reports.
Eligibility: All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
Benefits We Can Offer You:
* 25 days annual leave plus bank holidays.
* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
* Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
* Family-friendly policies.
* Company car.
Apply below or to discuss your application further; contact: Lauren Bellini (lauren.bellini@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). To coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
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