Job Description
Role purpose
The IT Assistant is an integral part of the hospice. The hospice relies on IT systems for all aspects of care delivery, administration, fundraising, and communication.
The IT Assistant will ensure timely resolution of technical issues, minimising downtime and maintaining smooth day-to-day operations.
Job Summary
• Act as the first point of contact for IT issues, providing technical support on hardware, software, and network matters.
• Support account management (creation, modification, disabling) while ensuring compliance with GDPR, NHS Digital requirements, and other data security regulations through system updates, security monitoring, and controlled user access.
• Assist with the maintenance and updating of IT equipment, asset registers, licences, and warranties.
• Provide support for key hospice systems, including:
o Office 365 o EMIS
o Electronic Prescribing system o Xero o Donorflex o HR systems
o EPOS o Vantage
• Escalate issues appropriately to the Associate Director or external suppo...