Full-Time | Private Practice | Performance & People Leadership
At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care.
We are seeking a Dental Practice to lead our Bletchley, Milton Keynes practice - someone who combines commercial awareness, operational excellence, and people leadership with a calm, confident presence.
This is a role for a leader who understands how to balance performance, patient experience, and team wellbeing, and who takes ownership of both results and culture.
The Role
As Dental Practice & Performance Manager, you will lead the day-to-day performance of the practice, with accountability across people, patients, processes, performance and profitability. This is a full-time role that will require you to possess great people skills, have strong attention to detail.
You Will
* Lead, develop and inspire a multi-disciplinary team
* Set clear expectations and actively manage team performance
* Monitor and act on key KPIs including utilisation, conversion, and revenue
* Drive treatment plan uptake through strong TCO support and patient journey optimisation
* Oversee diary management to balance productivity and patient experience
* Ensure full compliance with regulatory standards, including CQC
* Manage cost control, stock, and budget oversight in line with business targets
* Take ownership of operational processes, identifying risks and driving improvementsHandle patient feedback and complaints with professionalism and care
* Support local growth initiatives including marketing and community presence
You will bring a structured, proactive approach, with the ability to remain calm under pressure and make clear, fair decisions.
What We’re Looking For
Experience & Background
* Minimum 5+ years’ management experience in a healthcare, dental, or multi-site environment
* Experience managing teams of 5+ direct reports
* A management of related qualification (Preferred)
* Previous experience in a dental or private healthcare setting (Preferred)
* Exposure to KPIs, performance management, and commercial targets
* Strong understanding of practice-level financials (P&L, cost control, revenue drivers)
Leadership & Capability
* Confident, credible leader who can motivate and challenge teams
* Strong understanding of different leadership styles and when to apply them
* Experience handling HR matters, performance issues, and team development
* Ability to translate business goals into clear actions for the team
* Organised, structured, and solutions-focused
Patient & Commercial Mindset
* Strong focus on delivering an exceptional patient experience
* Able to manage and resolve patient concerns effectively
* Commercially aware, with the ability to balance patient care and business performance
* Experience supporting treatment conversion and patient journey optimisation
Mindset & Values (CALM)
* Community - Builds strong, collaborative team environments
* Authenticity - Leads with honesty, fairness, and integrity
* Leadership - Takes ownership and sets clear standards
* Mindfulness - Remains composed, thoughtful, and solutions-focused under pressure
Why Join Zental
* Work alongside leading clinicians in a premium, fully digital environment
* Clear progression pathways and ongoing development opportunities
* GDC, Professional Indemnity & DBS covered
* Core CPD fully funded
* Employee Referral Scheme – up to £2,950
* Access to Zental Tailored Perks
* Modern, high-spec practices and systems
* Access to Zental Learning Portal
Our Approach
At Zental, we believe great practices are built on clarity, consistency, and care.
We Look For Leaders Who
* Take ownership
* Act with integrity
* Lead with calm confidence
* Deliver results without compromising experience
If you are ready to lead a high-performing practice and play a key role in a growing, premium dental group, we would welcome your application.
Salary is competitive and aligned to experience, with performance-based incentives.
Apply now to grow your career with Zental.
#J-18808-Ljbffr