Customer Renewals Associate
Slough
Competitive Salary and Benefits
Full-time
Are you someone who thrives on building relationships, solving problems, and delivering excellent customer experiences? Do you want to be part of a collaborative, people-first company where your work really matters? If so, we’d love to hear from you!
We’re looking for a Customer Renewals Associate to join our dynamic team at IRIS Software Group. In this role, you’ll be working with our existing customer base – supporting them through the renewal journey, resolving any issues, and helping them get the most from our products.
What you'll be doing:
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Managing a portfolio of existing customers, guiding them through their renewal process
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Building strong relationships to drive satisfaction, loyalty, and long-term retention
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Proactively identifying at-risk accounts and working to reduce churn
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Collaborating with internal teams including Sales, Customer Success, and Product
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Providing accurate renewal forecasts and maintaining detailed CRM records
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Spotting opportunities for upsell or cross-sell and passing leads to the relevant teams
What we’re looking for:
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Previous experience in customer service, renewals, account management or retention
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Confident communicator – you’re great at building rapport and managing tricky conversations
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Organised and proactive with great attention to detail
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Driven by targets, outcomes and keeping customers happy
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Bonus points for experience working in the software/SaaS industry
What you’ll love about IRIS:
At IRIS, we’re all about people, purpose, and progress. You’ll join a welcoming team with plenty of support, training, and opportunities to grow your career. We offer:
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Hybrid working and flexibility
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A values-driven culture where you’re encouraged to be yourself
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Ongoing learning and development
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Competitive salary and benefits