PURPOSE OF THE ROLE
Are you motivated to work for the world’s leading provider of workplace services?
Do you accept the challenge of managing their office space near London for a Global Life Sciences business?
CBRE are currently recruiting for a passionate and service-driven workplace professional to deliver best in class services to a high-profile client portfolio.
Management of a dedicated regional portfolio within the account structure ensuring the provision of hard and soft facilities management, refurbishment / refresh projects and monitoring service providers and contractor’s performance. Line management of operational site teams to ensure the effective delivery of facilities management services for the client portfolio ensuring contract compliance and monitoring and implementing changes in legislation.
The individual will need to demonstrate experience of leadership, management, development of a regional portfolio on a defined contract, ensuring financial, QSHE and operational commitments are met and exceeded. A key appointment within the account structure this position requires an individual to be a strong leader with strong multi site experience.
CLIENT
The Client is a global life sciences business at the forefront of developing life-changing medicines for over 30 years. The site is the International Hub location, so is a visible and high-profile site demanding a meticulous eye for detail, strong communication skills and efficient site operations.
SKILLS AND EXPERIENCE
* deally hold a formal professional qualification in building, engineering or construction supported with a recognised qualification in Facilities Management and preferably within the field of Health, Safety and/or Environmental Management.
* Member of a recognised professional body i.e. IWFM (BIFM), MCIOB, MRICS, IFMA, IOSH or equivalent.
* Extensive experience at a senior level in Facilities Management and proven experience in the field of Health, Safety and Environmental Management and Project Management.
* Conversant in use and application of FM Software Systems.
* Commercial acumen and communication skills, both verbally and with written reports
* Strong negotiation skills
* Excellent ability to problem solve and multi task
* Self-motivated, self-starter with ability to influence others at all levels
* Adaptable, flexible and innovative
* Dynamic, professional, flexible and resilient
* A strong commercial ability with a hands-on approach
* Excellent customer focus, able to build positive working relationships with the client team, multiple stakeholders, site teams and suppliers.
KEY RESPONSIBILITIES
* Provide leadership to the Workplace Managers and site teams and ensure that contractual commitments are met and exceeded in line with agreed client SLA’s & KPI’s.
* Ensuring business policies and processes are effectively communicated and implemented at regional level.
* Ensure the provision of healthy and safe working conditions and that both the Client’s and
* CBRE health and safety policy and process is effectively implemented across both CBRE
* services and subcontractor activities and are regularly reviewed.
* Ensure optimum staffing structures operate the specified, balancing cost reduction with the delivery of service excellence.
* Management of Workplace Managers and site based teams, ensuring post holders are fully competent, and that effective planning arrangements are in place. Ensure post holders are familiar with the scope of contract, their individual roles and that periodic objective and performance review takes place.
* Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
* Working with the other Regional Manager and Account Director to ensure the collaborative
ACCOUNTABILITIES
* Reporting to CBRE Account Director.
* Accountable day-to-day to the relevant regional client contact.
* Line management responsibility for Workplace Managers, site teams and indirectly for
* relevant sub-contractors including adherence to relevant QSHE guidance and legislation.
* Financial responsibility for the delivery of contract outputs for the region.
QUALIFICATIONS
* High school leavers certificates or equivalent combination.
* Bachelor's degree (BA/BS) or other relevant vocational training preferred