About the Role
We are seeking a reliable and motivated General Operative to join our local team, delivering high-quality repairs, planned maintenance, and refurbishment work to housing properties. The role requires a focus on excellent customer service, strict adherence to health and safety standards, and the efficient completion of tasks within agreed timelines and budgets. You will be responsible for ensuring the highest standards of workmanship while maintaining a professional appearance, using company equipment responsibly, and supporting a positive experience for all service users.
Key Responsibilities:
1. Complete general repairs, maintenance, and refurbishment works to a high standard and on schedule.
2. Take ownership of tasks, aiming for first-time completion within budget and time constraints.
3. Deliver exceptional customer service, maintaining professionalism in all interactions and ensuring a positive customer experience.
4. Accurately record all work electronically using a handheld device (PDA), including worksheets, timesheets, photographs, stock management, risk assessments, and method statements.
5. Maintain company assets, including vehicles and equipment, reporting any damage promptly.
6. Manage materials and stock in line with standard operating procedures.
7. Attend required meetings and training sessions.
8. Participate in emergency call-out cover when necessary to support contract compliance and service user satisfaction.
Role Criteria:
9. Experience in a similar role
10. Experience working in social housing and planned works
11. Ability to complete general repairs and maintenance on properties
12. Good written and verbal communication skills
13. Full UK driving license
Benefits we can offer you
14. 25 days annual leave plus bank holidays
15. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
16. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
17. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
18. Family friendly policies
19. Access to EAP Counselling sessions
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.