Detailed job description
and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Dorset HealthCare is in partnership with to support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact to access the support.
Person specification
Knowledge, skills and training
Essential criteria
1. Good all-round education
2. Ability to work to defined policy, procedures, practice and instructions
3. 2 years experience of supervising and successfully motivating people
Desirable criteria
4. Word Processing and IT skills, strong keyboard skills
5. Coaching / Training experience
Job Experience
Essential criteria
6. Call receiving experience within an out of hours or A&E service
7. Dispatching experience
8. Previous experience of working with the public in a busy environment
Desirable criteria
9. Experience of conducting complaint / adverse incidents investigations
Skills, Knowledge and abilities
Essential criteria
10. Good decision making skills
11. Good interpersonal, oral and written communication
Desirable criteria
12. Report writing skills
13. Geographical knowledge of Dorset and Somerset
14. Good negotiation skills
Additional requirements
Essential criteria
15. Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively