Posted: 4h ago
The role
*Front of House Supervisor – Beadnell Towers Hotel *
Are you an experienced hospitality professional ready to step into a leadership role and elevate your career?
We are seeking a confident and passionate *Front of House Supervisor* to join our team at a *5-star, Michelin Key boutique hotel*. This is an exciting opportunity to work in a refined, high-end environment where exceptional service and attention to detail are at the heart of everything we do.
*The Role*
As Front of House Supervisor, you will be the face of the guest experience, leading the front of house team to deliver warm, seamless, and memorable service. You will support management while taking ownership of daily service standards and team performance.
*Key Responsibilities*
* Supervise and lead the front of house team, ensuring exceptional service at all times
* Welcome and engage with guests, creating a personalised and memorable experience
* Support the management team in the smooth day-to-day operation of the restaurant and hotel
* Train, mentor, and develop team members to maintain the highest service standards
* Work closely with the kitchen team to ensure efficient communication and service flow
* Handle guest feedback and resolve any issues with professionalism and care
* Assist with opening and closing procedures, ensuring operational excellence
* Maintain a clean, organised, and welcoming environment
*What We’re Looking For*
* Previous experience in hospitality, ideally in a supervisory or senior front of house role
* A passion for delivering outstanding guest experiences in a luxury setting
* Strong leadership skills with the ability to motivate and support a team
* Excellent communication and interpersonal skills
* A calm and organised approach in a fast-paced environment
* High attention to detail and a commitment to quality
* A proactive attitude with a desire to grow and progress within the industry
*Why Join Us / The Package*
* Competitive salary, negotiable depending on experience
* *Amazing rates of pay*
* *The best tip scheme in Northumberland*
* Be part of an *award-winning, Michelin Key holding venue*
* Clear opportunities for *career development and progression*
* *Full training provided* to support your growth
* *Group pension scheme*
* *Staff discounts and benefits package*
* *Staff accommodation available*
* Work within a passionate, supportive, and high-performing team in a luxury environment
Job Types: Full-time, Permanent
Pay: Up to £13.50 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
Experience:
* Hospitality: 3 years (required)
* Customer service: 1 year (preferred)
* Management: 1 year (preferred)
* Supervising experience: 2 years (preferred)
* Restaurant management: 2 years (preferred)
* Bar management: 2 years (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
