Your new company
Our client, a leading student accommodation provider, is seeking a confident and customer-focused Reception & Administration Assistant to join their on-site team. This is a highly visible, front-of-house role ideal for someone who loves supporting others, thrives in a fast-paced environment, and takes pride in delivering exceptional service to students, visitors, and residents.
Your new role
Deliver a warm, professional reception service to all students and visitors.
Handle enquiries via phone, email, website and in person with accuracy and care.
Manage visitor sign-in/out, issue passes and oversee student check-in and check-out processes.
Organise key/fob distribution, returns and replacements.
Support open days, viewings, student events and promotional activities.
Sort, log and distribute mail and parcels.
Provide general admin support including scanning, filing and maintaining databases.
Follow debt recovery procedures and liaise with students/guarantors about overdue rent.
Manage meeting room bookings and set-up (AV and refreshments as required).
Ensure contractor sign-in and health & safety processes are followed.
Log maintenance issues, prioritise and monitor progress to meet service KPIs.
Handle customer complaints professionally and support continuous service improvement.
Assist with basic property upkeep to maintain clean, presentable communal areas.
Be alert to student welfare concerns and report issues promptly.
What you'll need to succeed
Excellent communication and customer service skills
Organised, proactive and able to multitask
Confident handling busy reception and admin duties
A positive attitude and genuine desire to support the student experienceWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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