Program Delivery Lead
Hertford
Permanent, Full-Time (Core hours: 08:0017:00)
£42,000 per annum
Were seeking a proactive and people-focused Program Delivery Lead to join our Electrical Maintenance clients. The role is based near Hertford and comes with a salary of £42,000.
Responsibilities for Program Delivery Lead
* Leading the Administration team to ensure the successful delivery ofreactivemaintenance and PPM (Planned Preventive Maintenance) programs
* Attend weekly client meetings alongside the Maintenance Manager
* Serve as the primary contact for client queries and internal communications
* Manage and develop the Administration team, fostering a high-performance culture
* Coordinate internal responses to client issues, ensuring resolution
* Lead the complaints process from start to finish
* Monitor adherence to policies around resident access and appointment booking
* Contribute insights to monthly board reports
* Maintain accurate compliance data and Power BI dashboards
* Follow company policies and complete relevant training
* Participate in investigations and disciplinary processes as needed
Requirements for Program Delivery Lead
* Strong client relationship and customer service skills
* Passion for leadership and team development
* Comfortable with digital tools and platforms
* Skilled in data analysis and reporting (Excel, Power BI, etc.)
* Excellent communication and stakeholder management abilities
* Organised, detail-oriented, and methodical
* Collaborative and solution-focused mindset
If you are interested in this role, wish to apply, would like more information or have any questions then please send us a copy of your CV.
Ross Utilise Recruitment
JBRP1_UKTJ