Are you a professional, well organised and self-motivated person? Join us at Indra at Indra as a Customer Success Advisor to play a vital role in supporting our dynamic business. About Indra At Indra, we design, engineer, and manufacture the best smart charging solutions on the market. Our pioneering, patented technology powers industry-leading EV smart chargers that are reliable, high-performance, and easy to install and use. Designed with the environment in mind, our products deliver maximum grid efficiency while minimizing environmental impact. Since our founding in 2013 in Malvern, UK, we’ve been on a mission to create the smartest way to power electric vehicles. Today, we’re at the forefront of sustainable energy innovation, building tomorrow’s energy ecosystem with cutting-edge technology that seamlessly integrates vehicles, homes, and the grid. Why Indra? Innovative Products : From advanced EV chargers to the world’s first viable bi-directional V2G (vehicle-to-grid) charger, we’re revolutionizing how energy flows—making it more accessible, affordable, and sustainable. Global Reach : Trusted by customers worldwide, our products are already installed in thousands of homes and commercial spaces. Impactful Mission : By helping users manage energy efficiently and supporting the grid in balancing demand, we are driving change for a greener future. At Indra, diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is across the company and they are key to our mission and to our impact. We know that having varied perspectives helps generate innovative ideas to make a difference in a changing world. Benefits: 5% matched Pension 25 days annual holiday allowance in addition to bank holidays 1 day annual volunteering leave Team Building events Social events Employee referral reward scheme Long service reward scheme Performance based Bonus Health Insurance Premium Life Assurance Benefits Platform (includes cycle2work scheme, retail discounts, eye test voucher, employee assistance programme, health cash plan etc)* Monthly wellbeing allowance* Enhanced Maternity/Paternity pay Mental Health First Aiders Octopus Salary Sacrifice Electric Vehicle scheme* * Available to employees who have completed their successful probation period The company reserves the right to change these benefits at any time. Key Responsibilities: Address customer inquiries and issues promptly via phone, email, and chat, ensuring you follow the customer journey through to completion maintaining high levels of customer satisfaction. Where appropriate, refer in-depth technical questions to 2nd line support for action or triage. Raising, triaging and responding to customer tickets within our CRM system. Responsible for raising site visit requests where needed. Able to capture all required vital information during a phone call within the CRM system. Working towards personal, team KPI’s and business objectives. The ability to work independently and as part of a team whilst following process and standards within the department and wider business. Aligning with Indra’s star values Innovation, Care, Quality, Empowerment and Collaboration. Key Competencies: Ability to assimilate information quickly, identify issues, problem solve and present conclusions clearly. Clear and sufficient written and verbal communication skills. The ability to understand the customers needs and show resilience and empathy when needed. Proficient in the use of MS Office, particularly Excel and Word. Excellent time keeping and the ability to prioritise workload. Works well within a team environment but also capable of working without supervision. Able to work in a fast-paced environment. Dealing with multiple enquires at once. The ability to perform within and meet SLAs. The ability to multi-task and navigate ticket systems whilst communicating with customers simultaneously. Desirable Skills: Previous experience in a customer service or administrative role is advantageous. Proficient organisational day to day skills and an analytical approach to problem solving. Understanding of manufacturing operations and electronic engineering is advantageous. Experience with Zendesk or similar CRM system. Working within an ISO 9001 Quality Management System is desirable.