The successful candidate will be joining a supportive team environment in which they will provide a high-quality first point of contact for prospective students, applicants, and other stakeholders, delivering excellent customer service across multiple enquiry channels. They will support the development of knowledge base content and call scripts, help monitor service performance and contribute to continual improvement within the international recruitment enquiry management service.
Required Qualifications
* Minimum of 5 GCSEs at grades A-C (incl. English and Maths) or NVQ level 2 in a relevant subject area.
* Recent experience of working in a customer-service environment.
* Confident communicator with excellent written and verbal skills, capable of engaging effectively in a customer service environment.
The successful candidate will be expected to commence as soon as possible. The contract is for 2 years initially but may be extended.
This role will be located on campus at Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.
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