We are looking for a confident and people-focused Credit Controller to join their busy Finance department. You’ll play a pivotal role in managing the company's debtor process, ensuring that outstanding debts are recovered in a timely and professional manner. You will play a vital role in maintaining positive cash flow while preserving strong customer relationships working closely with Sales managers and other key stakeholders in the business.
Duties & responsibilities:
* Update all customer accounts daily ensuring payments are allocated, and any invoice queries are flagged in a timely manner.
* Follow up rigorously with customers on any unallocated payments or invoices in query and tracking feedback.
* Work with our Sales department to track, report and resolve invoices in query, including measuring KPI’s.
* Contact customers to chase overdue debts, placing accounts on hold as required (for the Southern division of the business).
* Monitor customer credit limits, obtaining information for credit limit reviews when required from customers, conducting credit checks (for the Southern division of the business).
* Liaise with our Sales Office where accounts are on hold approving or rejecting orders as required (for the Southern division of the business).
* Generate all monthly customer statements ensuring distribution each month to customers electronically.
* Produce routine debtor reporting to key stakeholders, ensuring accuracy and clarity of information
* Attend quarterly meetings with regional Sales Managers together with the Finance Manager, discussing any collection concerns.
* Creation of new customers in our ERP/CRM systems following company procedures
* Providing cover for new customer onboarding process as required.
* Other ad-hoc department tasks as required, including holiday cover for other Finance team members
Skills & experience required:
* Accounting/Finance background
* Previous experience in a business-to-business credit control role – minimum of 2 years.
* Accuracy and strong attention to detail
* Excellent numeracy and literacy
* Problem solving ability, willingness to adapt and find solutions.
* Excellent communication skills, both written and verbal
* Proven experience of working to deadlines
* Ability to work within a fast-paced environment, multi-task and prioritise workload
* Proven level of Computer literacy - Microsoft Excel particularly
* Motivated, driven and dedication to deliver and maintain high standards of service
Benefits:
* Industry-leading training and development
* Competitive salary and benefits package
* Investors in People Platinum & Wellbeing Gold-accredited employer
* Supportive, friendly team culture
* Genuine opportunities for career growth and internal promotion