Overview
The Allocations Team is looking for an Allocations Assistant who is motivated, flexible, and able to innovate within a fast‑paced, vibrant team. As an Allocations Assistant you will assist in the administration of the Council’s waiting list for social housing in line with the Council’s Allocations Policy, procedures and the Housing (Wales) Act 2014. You will be the single point of contact for applicants, agencies and Local Members, communicating and answering queries over the telephone, by email, letter and managing reception duties while dealing with face‑to‑face enquiries. You will report directly to the Allocations Team Leader and be required to support the Team Leader in delivering services and projects in line with key corporate strategies.
Responsibilities
* Assist in the administration of the Council’s waiting list for social housing.
* Act as the single point of contact for applicants, agencies and Local Members.
* Communicate and answer queries over telephone, email, letter and face‑to‑face enquiries.
* Manage reception duties.
* Support the Allocations Team Leader in delivering services and projects.
Eligibility
* The council is a Disability Confident and Committed Employer, ensuring accessible recruitment and support for disabled employees, including a guaranteed interview where essential person specification items are met.
* Veterans will receive guaranteed interviews under the Armed Forces Covenant if eligibility criteria are met.
* The Council is committed to developing its bilingual workforce and welcomes applications in both English and Welsh; applications submitted in Welsh will not be treated less favourably.
Benefits
* Membership in the Local Government Pension Scheme.
* Flexible working arrangements, generous annual leave up to 32 days, family‑friendly policies, work‑life balance, flex‑time (dependent on role), discounted leisure membership and access to the Wrexham Reward Scheme.
* Health & Well‑being resources, including Health & Well‑being Champions, an employee assistance programme with 24/7 counselling, emotional support, health‑boosting goal setting, app integration, blogs, videos and recipes, and legal, financial and consumer advice.
* Health and wellbeing events and campaigns throughout the year (e.g. November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week).
* Menopause Café and guidance; Unpaid Carer Café and guidance.
Council Information (English & Welsh)
Wrexham County Borough Council is a unitary authority located in North East Wales, proud of its Welsh heritage and culture. The council is a bold employer with a workforce of around 5,500, offering diverse roles, training, and development. It values innovation, bilingualism in English and Welsh, and welcomes applicants from all backgrounds.
Mae Bwrdeistref Sirol Wrecsam wedii lleoli yng ngogledd ddwyrain Cymru ac maen falch oi threftadaeth Gymreig ai hunaniaeth ddiwylliannol. Dros y blynyddoedd mae wedi tyfu i adlewyrchu poblogaeth syn aml-grefyddol ac aml-ethnig gan adlewyrchu amrywiaeth ein cymunedau.Wedii chanoli ar ddinas Wrecsam, syn swatio rhwng mynyddoedd Cymru a gwastadeddau Swydd Gaer, maen lleoliad syn gallu cynnig y gorau or dau fyd i chi ac rydym yn falch on statws dinas (a ddyfarnwyd yn 2022 pan roddwyd i nir statws hwn, y seithfed ddinas yng Nghymru iw gael).Mae Cyngor Bwrdeistref Sirol Wrecsam yn Gyngor unedol syn darparu ystod eang o wasanaethau gydar nod o wella bywydau trigolion Wrecsam ar cymunedau cyfagos. Rydym wedi ymrwymo i ddarparu gwasanaethau trwy gydweithio â phartneriaid lleol a chenedlaethol. Gyda ffocws ar ddatblygu cynaliadwy, lles cymunedol, a gwella bywydau trigolion Wrecsam ar cymunedau cyfagos, mae Wrecsam yn lle gwych i weithio, byw a dysgu.Maer cyngor yn gyflogwr cynhwysol gyda gweithlu o tua 5,500, syn cynnig rolau amrywiol, hyfforddiant a datblygiad a chyfleoedd gyrfa gwerth chweil. Mae Cyngor Bwrdeistref Sirol Wrecsam yn gwerthfawrogi arloesedd, dwyieithrwydd yn Gymraeg a Saesneg, ac yn croesawu ymgeiswyr o bob cefndir.Fel Cyflogwr Hyderus ac Ymroddedig o ran Anabledd, maer cyngor yn sicrhau recriwtio a chefnogaeth hygyrch i weithwyr anabl gan gynnwys cynnig cyfweliad gwarantedig (lle bodlonir eitemau manyleb person hanfodol). Yn ogystal, bydd cyn-filwyr yn derbyn cyfweliadau gwarantedig o dan Gyfamod y Lluoedd Arfog os bodlonir meini prawf cymhwysedd (lle bodlonir eitemau manyleb person hanfodol).
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