Excellerate Services Group is a thriving, dynamic place to work.
Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland.
People Lead – Mobilisation
1. Role Purpose
The People Lead supports Excellerate Services UK (ESUK) during the mobilisation of a new cleaning contract, with a strong focus on TUPE transfer management, union engagement, and assisting Managers with early-stage Employee Relations (ER) matters. The role ensures colleague transitions are legally compliant, well-coordinated, and delivered in line with ESUK values
2. Key Responsibilities
TUPE Management
* Lead and coordinate the full TUPE process for incoming colleagues.
* Request, receive, and verify Employee Liability Information (ELI) from outgoing contractors.
* Review all data to ensure accuracy around pay, hours, patterns, holiday entitlement, and T&Cs.
* Identify risks, inconsistencies, or missing information and escalate as required.
* Plan, organise, and participate in colleague consultation meetings.
* Create TUPE trackers, communication packs, consultation notes, and FAQs.
* Work closely with Payroll and Shared Services to ensure accurate onboarding of transferred colleagues.
Union Engagement
* Build and maintain positive working relationships with recognised trade unions
* Participate in union meetings relating to transfers, colleague concerns, or operational change.
* Support union consultation processes and ensure ESUK is represented professionally.
* Escalate potential disputes or complex issues to the People Director
Employee Relations Support
* Support Managers with early-stage ER situations such as informal performance discussions, attendance concerns, minor conduct issues, or colleague conflicts.
* Advise Managers on ESUK policies and guide them through initial process steps.
* Assist with gathering documentation for formal ER processes where required.
* Maintain accurate ER documentation and update case trackers.
Colleague Communication & Engagement
* Provide clear, timely communication to colleagues throughout the mobilisation period.
* Support colleague briefing sessions, welcome meetings, and drop-in forums.
* Be a visible and approachable People representative to support colleague questions and concerns.
* Help maintain a positive colleague experience during transition into ESUK.
Reporting & Administration
* Maintain accurate TUPE logs, ER trackers, consultation notes, and data records.
* Prepare weekly people updates or reports for the Mobilisation Manager People Director
* Support preparation of mobilisation timelines and people-focused risk summaries.
* Handle all sensitive colleague information in accordance with GDPR and ESUK standards.
3. Skills & Experience Required
Essential
* Strong practical experience managing TUPE transfers within cleaning, FM, or similar service environments.
* Experience working directly with trade unions.
* Solid understanding of employment law, TUPE regulations, and ER best practice.
* Confidence supporting Managers on early-stage ER matters.
* Excellent communication and relationship-building skills.
* Ability to manage multiple priorities within tight mobilisation timelines.
* Strong organisational skills and attention to detail.
* Proficient in MS Office and able to manage trackers and reporting.
Location: Dartford, London
Salary: £60,000
Please note, This is a Fixed Term position for a 8 month role, this is the annual salary and all roles are interim only.