Come and join our 5-star practice as rated by our patients and the PMA National Finalists for Reception Team of the year 2023.
To be responsible forundertaking a wide range of reception duties and the provision of generalsupport to the multidisciplinary team.Duties can include but are not limited to, greeting and directingpatients, effective use of the appointment system, booking appointments,processing of information and assisting patients as required. To act as the central point of contact forpatients, the distribution of information, messages for theclinical team, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers.
22.5 hours per week
Monday 08:0017:00 (8.5)
Friday 13:0018:30 (5.5)
£12.25 per hour
Main duties of the job
Job Description
Please review the job description & job advert located in the attachments section of the portal.
About us
Wehave an exciting opportunity to welcome a Medical Receptionist to join ourever-growing, forward-thinking practice. We pride ourselves on providing highquality general practice services to 11750 patients in, and around Alsager.
- CQC ratedGOOD in all areas
- £12.25 per hour
- Sixweeks' annual leave + bank holidays pro rata
-Occupational sick pay *once attained minimum period of service*
- Purposebuilt building
- High Achievers
Job responsibilities
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
While seeking treatment patients entrust us with, or allowus to gather, sensitive information in relation to their health and othermatters. They do so in confidence andhave the right to expect staff will respect their privacy and act appropriately
Answer incoming phone calls, transferring calls or dealingwith the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests frompatients, team members and external agencies
Organise Clinics for Minor Operations
Alert other team members to issues of quality and risk
Assess own performance and take accountability for ownactions, either directly or under supervision
Discuss with other members of the team how the policies,standards and guidelines will affect own work
Reporting any potential H&S risks identified
Contribute to the effectiveness of the team by reflecting onown and team activities and making suggestions on ways to improve and enhancethe team’s performance
Work effectively with individuals in other agencies to meetpatients’ needs
Effectively manage own time, workload and resources
Read code data on EMIS WEB
Text patients on accurx as advised by line manager
Call patients for their annual recall
Process blood forms through ICE
Enter ‘Carer’ and ‘Have a Care’ data into system asappropriate
To have an awareness of data entry to the Open Exeter system
Photocopy documentation as required
Data entry of new and temporary registrations and relevantpatient information as required
Input data into the patient’s healthcare records asnecessary
Direct requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative team
Check NHS Net and Outlook emails daily and action asrequired
Care Navigation to ensure patients are directed to mostappropriate service
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff/management with general tasks asrequested
Person Specification
Experience
* Educated to GCSE level or equivalent
* Experience of working with the general public
* Experience of administrative duties
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving & analytical skills
* Ability to follow policy and procedure
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Flexibility to work outside of core office hours
* EMIS
* GCSE Mathematics & English (C or above)
* AMSPAR Receptionists Qualification
* NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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