Avonmouth, Bristol
Full Time
Role Title: Credit Control Administrator – Full Time, 12 month Fixed Term Contract
Purpose of the Role:
Working with the Credit Control Team Leader to collect overdue balances, ensuring company debt levels are kept within targeted parameters and assist with the day to day running of the department.
Reporting to: Credit Control Team Leader
Key Responsibilities:
* Contacting customers via telephone and email to collect outstanding debts
* Maintenance of credit control records, ensuring notes and contact details are accurate and up to date at all times
* Managing a busy portfolio of customers, building relationships to help recover debt and resolve queries
* Resolve invoice queries with internal teams and external customers and monitoring, to ensure the query is followed through to resolution.
* Manage internal credit requests for accounts on stop or over their credit limit, that require further work or supply of parts, referring to the relevant authorised person in a timely manner.
* Processing & reconciliation of bank/cheque payments, swiftly and accurately.
* Taking customer payments via credit card over the phone and posting to their account.
* Ensure monthly statements and credit control letters are sent out to all customers, in line with the agreed time frames
Key Competencies:
* Proven track record in a similar credit control position
* Strong communication skills, both written and verbal
* Excellent time management
* High attention to detail and numerical accuracy
* Able to work on your own initiative, take ownership and work effectively under pressure
* The ability to identify and escalate any issues of concern
* Knowledge of risk awareness and control
* Proficient in Microsoft Excel, Word & Outlook
* Working experience of accounting software
Benefits
* Competitive Salary
* 23 days holiday plus bank holidays
* Free onsite parking
Apply online
register your interest in this role and we'll be in touch. We look forward to hearing from you.
Please email a CV separately to
About Holt JCB
First established in 1979, Holt JCB is the appointed JCB Dealer for South West England and South Wales.
We operate seven depots conveniently located across the region, which act as a hub for our local sales, parts, attachments and service teams. All of whom understand their local area and bring in-depth knowledge and experience of 'everything JCB' throughout your journey with us.
As a family business our primary aim is to ensure that we deliver first-class customer care so that you, our customers, make Holt JCB your supplier of choice well into the future.