Casual Food &
Beverage Attendant
Delta Hotels by Marriott Preston
Reporting into: Food &
Beverage Manager, Food & Beverage Supervisors, F&B Shift Leaders
Line Management of: None
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Job Purpose
Our
jobs aren’t just about putting food on the table that our guests will enjoy
until they ask for their bill. Instead, we want to build an experience that is
memorable and unique – with food and drinks on the side. Our F&B Attendants
take the initiative and deliver a wide range of services to make sure that
guests enjoy their meal. Whether setting tables, communicating with the
kitchen, interacting and serving guests, or cleaning work areas and supplies,
the F&B Attendants make transactions feel like part of the experience.
No
matter what position you are in, there are a few things that are critical to
success – creating a safe workplace, following company policies and procedures,
upholding quality standards, and ensuring your uniform, personal appearance,
and communications are professional. Doing all these things well (and other
reasonable job duties as requested) is critical for F&B Attendants – to get
it right for our guests and our business each and every time.
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Key
Responsibilities
Guest Experience
·
Address guests' service needs in a
professional, positive, and timely manner.
·
Welcome and acknowledge each and every guest
with a smile, eye contact, and a friendly verbal greeting, using the guest's
name when possible.
·
Anticipate guests' service needs, including
asking questions of guests to better understand their needs and
watching/listening to guest preferences and acting on them whenever possible.
·
Thank guests with genuine appreciation and
provide a fond farewell.
·
Actively listen and respond positively to
guest questions, concerns, and requests using brand or property specific
process (LEARN) to resolve issues, delight, and build trust.
·
Engage guests in conversation regarding their
stay, property services, and area attractions/offerings.
·
Assist other employees to ensure proper
coverage and prompt guest service.
Operational Excellence
·
Working
across all Food and Beverage areas, including the Restaurant, Bar, Room Service
or Conference and Banqueting.
·
Maintain
cleanliness of work and guest areas by clearing, collecting and returning food
and beverage items to proper area.
·
Maintain
cleanliness of work areas throughout the day, practicing clean-as-you-go
procedures.
·
Communicate
additional meal requirements, allergies, dietary needs, and special requests to
the kitchen.
·
Set
tables according to type of event and service standards, including types of
linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies
meet quality standards. Ensure conference rooms are set as per Banqueting Event
Orders (BEOs).
·
Pick-up
trays and clean tables as needed to ensure a clean area.
·
Follow
appropriate procedures for serving alcohol, follow local Training &
Guidance.
·
Thank
every guest upon departure, invites them to return, and wishes them a fond
farewell.
·
Retrieve
and deliver food and beverage orders in a timely manner.
·
Perform
other reasonable duties as requested.
·
Coordinates
with the respective kitchens to ensure guests’ orders are delivered.
·
Complete
closing duties, including storing all reusable goods, breaking down goods,
cleaning all equipment and areas, returning equipment to proper locations,
locking refrigerators, restocking items, turning off lights, locking doors, and
completing daily cleaning checklist.
·
Take
room service orders over the phone, answering any questions regarding the menu,
inputting order into appropriate system, up-selling, following method of
payment policies, reading back the order to confirm its accuracy, and providing
expected delivery time.
·
For
room service orders, place and log call back for room service order within
appropriate time frame to ensure guest satisfaction.
·
Ensure
uniform, nametags, and personal appearance are clean, hygienic, professional
and in compliance with company policies and procedures.
Health, Safety & Compliance
·
Report work related accidents, or other
injuries immediately upon occurrence to manager/supervisor.
·
Follow company and department safety and
security policies and procedures to ensure a clean, safe, and secure
environment.
·
Identify and correct unsafe work procedures
or conditions and/or report them to management and security/safety personnel.
·
Use proper equipment, wear appropriate
personal protective clothing (PPE), and employ correct lifting procedures, as
necessary, to avoid injury.
·
Follow property specific procedures for
handling emergency situations (e.g., evacuations, medical emergencies, natural
disasters).
·
Follow policies and procedures for the safe
operation and storage of tools, equipment, and machines.
·
Complete appropriate safety training and
certifications to perform work tasks.
* Participate fully in the hotel’s monthly training calendar.
Communication and Working with Others
·
Support
all co-workers and treat them with dignity and respect.
·
Develop
and maintain positive and productive working relationships with other employees
and departments.
·
Partner
with and assist others to promote an environment of teamwork and achieve common
goals.
·
Speak
to guests and co-workers using clear, appropriate and professional language.
·
Discuss
work topics, activities, or problems with coworkers, supervisors, or managers
discreetly and quietly, avoiding public areas of the property.
Cash & Bank Handling
·
Process all payment
methods in accordance with Accounting procedures and policies.
·
Follow property
control audit standards and cash handling procedures (e.g., blind drops).
·
Count bank at end of
shift, complete designated cashier reports, resolve any discrepancies, drop off
receipts, and secure bank.
·
Obtain assigned bank
and ensure accuracy of contracted monies, obtaining change required for
expected business level, and keeping bank secure at all times.
·
Transport bank
to/from assigned workstation, following security procedures.
·
Harri,
Micros, or any other systems access cards/passwords must not be left unattended
under any circumstances, not shared with anyone, and must be stored
appropriately whilst off duty.
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Working
Pattern
* Work flexibly on a scheduled shift rota across Monday – Sunday,
including public holidays.
* Be adaptable to cover staffing shortfalls and business priorities
to ensure operational continuity
* Perform other tasks as assigned by management