Operations Manager
Are you a seasoned Operations Manager ready to lead a team in a fast-paced Managed Services environment?
We’re looking for an experienced leader with strong commercial instincts, a passion for service excellence, and a track record of driving operational success within the MSP world.
What’s the role?
You’ll be at the heart of our growing technical delivery function, leading a team of 9 direct reports and around 70 talented professionals.
Your mission? Keep service standards sky-high, costs under control, and clients delighted – all while nurturing the team and supporting continuous improvement across our Managed Services and Professional Services functions.
What you’ll be doing:
* Leading day-to-day operations across two key service areas – Managed Services (on-site) and Professional Services (remote consultancy).
* Driving performance against KPIs, budgets, and delivery targets.
* Coaching and developing team leaders – setting clear goals and inspiring high performance.
* Ensuring we have the right skills and headcount to deliver exceptional service, on time and on budget.
* Acting on client feedback to ensure satisfaction stays strong and issues are quickly resolved.
* Supporting growth through smart resourcing and efficient delivery models.
* Collaborating with the Head of Professional & Managed Services to shape strategy and share wins.
What you bring to the table:
* 10+ years in operational leadership within the Technology / MSP sector.
* Strong grasp of service delivery best practices – ITIL v4 knowledge is a bonus.
* A natural people leader – skilled at coaching, motivating, and developing high-performing teams.
* Commercial awareness – balancing budgets, people, and client satisfaction with ease.
* Tech-aware – you don't need to be an engineer, but you’ll be comfortable working alongside them.
* Confident communicator who can influence at all levels, from engineers to execs.
Why join us?
This is more than just an operations role – it’s a chance to shape the future of our service delivery. You’ll have the autonomy to make a real impact, the support of a passionate leadership team, and access to brilliant training and development opportunities.
But it doesn’t stop there – as part of Sharp UK, you’ll enjoy a tailored benefits package that supports you in and out of work, including:
* Flexible hybrid working options
* Generous holiday allowance, including the option to buy or sell days
* A well-rounded pension scheme with employer contributions
* Access to a wide range of anytime benefits such as wellness programs, retail discounts, and cycle-to-work scheme
* Plus, continuous personal and professional learning & development support
If you're all about raising standards and building empowered, effective teams – we want to hear from you.