[Royal Mail]
Job reference 332953
Account Director - Remote Working
Competitive salary plus £5500 car allowance (or £5000 paid monthly as £416.67), Family healthcare, annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
London, Farringdon / Expectation to be in London twice per month
Are you a strategic thinker with a passion for building strong relationships and driving growth? At Royal Mail, we’re looking for an Account Director to lead the way in strengthening partnerships with some of our most important customers.
This is a high-impact role where you’ll shape account strategies, deliver revenue growth, and champion customer advocacy at the highest levels.
About the role
• Own and grow a portfolio of major customers, accountable for revenue targets of around £50m+.
• Develop and execute strategic account plans to maximise share of wallet and customer satisfaction.
• Act as the voice of the customer within Royal Mail, ensuring their needs are met and exceeded.
• Lead initiatives to mitigate competitive threats and deploy new products and solutions.
• Provide accurate forecasting and collaborate with internal teams to deliver seamless customer experiences.
About You
• A strategic business developer with strong commercial acumen and a proven track record in sales.
• Exceptional influencing and negotiation skills, with experience engaging at board or executive level.
• Skilled in strategic planning, project management, and driving change programmes.
• Highly detail-oriented professional with a customer-first mindset and proven experience managing complex, high-value accounts.
• Minimum 3 years’ sales experience, ideally with knowledge of Royal Mail products and services.
• Degree in business, sales, marketing, or related field (ISP qualifications desirable).
Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees
Next Steps
The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 18th December 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
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