Customer Support Executive - Long term Contract Role Location: Warwickshire
Full time on site - 5 days a week
In this role, you'll be at the heart of our customer experience-handling high-volume incoming calls, resolving complaints, and ensuring customer queries are managed efficiently and professionally. You'll also play a key part in our operational coordination by scheduling appointments, organising service requests, and keeping internal teams updated.
Key ResponsibilitiesCustomer Contact & Support
* Handle a high volume of incoming calls with professionalism, empathy, and efficiency.
* Provide clear, accurate information and support to customers.
* Log and track all customer interactions using internal systems.
Complaint Resolution
* Manage and resolve customer complaints in a timely and solution-focused manner.
* Escalate complex issues to senior team members where necessary.
* Follow up on open cases to ensure customers receive updates and resolutions.
Organising & Scheduling
* Schedule appointments, meetings, and service bookings.
* Coordinate with internal departments to ensure smooth workflow and timely delivery of services.
* Maintain and update calendars, schedules, and tracking systems.
Administrative & Operational Support
1. Maintain accurate and detailed customer records.
2. Prepare reports and summaries...